Gabriel Loureiro Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

• Account Management: Responsible for partner brands of the company, ensuring constant communication to understand their goals and guarantee continuous satisfaction.
• Continuous Customer Satisfaction Evaluation: Regularly monitoring customer satisfaction, translating feedback into tangible actions within the responsible team to constantly improve service delivery.
• Project Management: Ensuring the successful execution of campaigns and projects, meeting deadlines, budgets, and results according to client expectations.
• Process Optimization: Implementing continuous improvements in internal processes to increase delivery efficiency and service quality.
• Problem Resolution: Anticipating and proactively resolving issues, providing a positive experience for clients.
• Interdepartmental Collaboration: Facilitating effective collaboration between commercial and product teams to ensure integrated service delivery and a cohesive customer experience.

• Account Manager Support: Responsible for assisting account managers with a portfolio of 8 clients across Latin America in their daily operations to ensure customer success.
• Project Management: Ensuring the successful execution of projects, meeting deadlines, budgets, and results according to client expectations.
• Process Optimization: Implementing continuous improvements in internal processes to increase delivery efficiency and service quality.
• Relationship Development: Deepening relationships with key clients, understanding their needs and goals to strategically align the offered solutions and ensure brand retention

São Paulo, Brasil

• Account Management: Responsible for a portfolio of over 30 partner brands in esports products, ensuring constant communication to understand their goals. Collaborating with brands and agencies to design actions that.
• Continuous Customer Satisfaction Evaluation: Regularly monitoring customer satisfaction, translating feedback into tangible actions within the responsible team to constantly improve service delivery.
• Project Management: Ensuring the successful execution of campaigns and projects, meeting deadlines, budgets, and results according to client expectations.
• Process Optimization: Implementing continuous improvements in internal processes to increase efficiency in delivery and service quality.
• Event Deliveries: Involvement in major events with influencers for partner activities, such as CCXP, BGS, Big Festival, CBLoL, and IEM Major Rio 2022.
• Problem Resolution: Anticipating and proactively resolving issues, providing a positive experience for customers.

• Sports Management: Responsible for the management of competitive teams and projects in League of Legends, Free Fire, and VALORANT at LOUD. This includes player and staff recruitment, office management, project.
• Logistic Management: Directly responsible for the VALORANT team, overseeing daily operations, providing support and logistics for competitions, including internationally at VALORANT Masters Reykjavik 2022.
• Project Management: Planning and execution of special projects, including watch parties, meet and greet events, team presence at various gatherings, and the organization's expansion into other disciplines (acquisition.

Creating training programs, managing the coaching staff, developing player's mindset and efficiency, managing the team's calendar

Creating training programs, managing the coaching staff, developing player's mindset and efficiency, managing the team's calendar

Tracking results and performance on scrims and tournaments, proposal of rotations and strategies that take into account our tendencies and strong points, tracking opponents rotations and tendencies.During this period I worked on the CBLoL franchise application.

São Paulo, Brasil

Scouting opponents, tracking scrim results and performance, tracking foreign leagues tendencies, managing the team calendar, providing daily support to the headcoach

São Paulo, Brasil

Creating training programs, managing the coaching staff, developing player's mindset and efficiency, managing the team's calendar

São Paulo, Brasil

Scouting opponents, tracking scrim results and performance, managing the team calendar, providing daily support to the headcoach

São Paulo, Brasil

Besides being the coach for many levels of players (worked with teams ranging from Bronze-Gold, Platinum-low Diamond, Diamond 1-Grandmaster and Challenger) I also coordinated the selection process for new players and staff

Marketing

Produção Cultural

Activities and Societies: Assistente de Produção no II Encontro Brasileiro de Pesquisa em Cultura, sediado na UFF. Envolvimento ocasional.

Design Gráfico

Computer Science

Business/Commerce, General