Lori Abrams
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Lori Abrams Email & Phone Number

Vice President of Technology Support at Au Bon Pain
Location: South Easton, Massachusetts, United States 8 work roles 1 school
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Current company
Au Bon Pain
Role
Vice President of Technology Support
Location
South Easton, Massachusetts, United States
Company size
1163 employees

Who is Lori Abrams? Overview

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Quick answer

Lori Abrams is listed as Vice President of Technology Support at Au Bon Pain, a with 1163 employees, based in South Easton, Massachusetts, United States. AeroLeads shows a matched LinkedIn profile for Lori Abrams.

Lori Abrams previously worked as IT and Telecommunications Independent Consultant at Self-Employed and IT Executive Consultant at Panera Bread. Lori Abrams holds Bachelor Of Science (B.S.), Business Administration And Management, General from Northeastern University.

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Au Bon Pain

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Profile bio

About Lori Abrams

Accomplished IT project leader adept in cultivating high-performing teams that are cross-functional, collaborative, and forward-thinking. Employs superior interpersonal and negotiation skills with internal / external stakeholders to ensure open communication across global project teams. Adapts easily to changes in priorities and can refocus and redesign several unique projects to meet company objectives. Versatile and optimistic influencer known for being proactive, insightful, efficient, and committed to sharing knowledge and best practices.Strategy Development | Carrier / Vendor Management | Aspect, Avaya, Mitel, Cisco, Deputy PlatformsCloud / Hosting Technologies | IT Roadmaps | Deploy Hosted Voice & Azure MigrationProject Management | Problem Management / Troubleshooting | WAN Redesign & ImplementationHardware / Software Procurement | Help Desk & Operations Management | Develop / Deploy IT Processes

Current workplace

Lori Abrams's current company

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Au Bon Pain
Au Bon Pain
Vice President of Technology Support
Easton, MA, US
Website
aubonpain.com
Employees
1163
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8 roles · 31 years

Lori Abrams work experience

A career timeline built from the work history available for this profile.

Vice President Of Technology Support

Au Bon Pain

Easton, Ma, Us

It And Telecommunications Independent Consultant

Self-Employed

It Executive Consultant

Panera Bread

St Louis, Mo, Us

Manage and rollout Virtual Call Center at enterprise level. Introduce Natural Language and API integrations around Chatbots and Virtual Assistant technologies.

Nov 2021 - Jul 2023

Vice President Of Technology Support

Au Bon Pain

Boston, Ma, Us

• Supported POS infrastructure, including all levels of café hardware, networking, and security management.• Implemented iPad rollout, strengthening CrunchTime line check application and Deputy Labor Management System.• Defined and negotiated technologies required for Call Center Operations, Corporate Voice & Data Systems, and new store openings, providing efficient and economical results.• Drove technology support for voice and data infrastructure at 150 cafe store locations, including new technology mobile ordering rollouts, managed services, and PCI initiatives.• Virtualized corporate headquarters, migrating to cloud solutions across multiple services.• Negotiated IT contracts, reducing business costs by 30%.

Apr 2011 - Aug 2021

Executive It And Telecommunications Consultant

Au Bon Pain

Boston, Ma, Us

Spearheaded technology projects for over 130 Cafe store locations, such as Wi-Fi DSL, voice / data, and implementation services. Accountable for suburban cafe technology services. Guided day-to-day telecommunications operations support.• Executed MPLS with Dynamic IP services for corporate and satellite locations, introducing new technologies that improved quality and service.

2005 - 2011 ~6 yrs

Vp Of Information Technology

Solectron Global Services

Us

Directed Systems Development, Applications Development, E-Services, and Telecommunications for Outsourcing Contact Center Services. Designed and deployed Cisco IPT (VOIP) infrastructure for corporate headquarters. • Shaped IT service offering, divesting business unit from parent company.

2002 - 2004 ~2 yrs

Vice President, Advanced Voice And Computer Services

Stream International

Planned and oversaw implementation of emerging telecommunications technologies. Managed performance of 6 IT Operations and Telecommunications functions. Led team of over 100 management and support personnel. Administered a $12M annual budget.• Devised processes and procedures for over 10K desktop PCs and laptops.• Initiated VOIP solution for US and India contact centers.• Delivered in-depth strategic contingency plans, resulting in 50% faster deployment.• Established Asset Management System, tracking and maintaining desktop hardware and improving cost effectiveness by 40%.• Deployed multi-faceted voice routing services for 13 contact centers.• Negotiated contracts, resulting in $4.4M in annual revenue savings.

2000 - 2002 ~2 yrs

Director, Call Center Technologies

Stream International
1996 - 2000 ~4 yrs
Team & coworkers

Colleagues at Au Bon Pain

Other employees you can reach at aubonpain.com. View company contacts for 1163 employees →

AS April Spells April Spells Colleague at Au Bon PainPittsburgh, Pennsylvania, United States View → AT Adrian Tucker Adrian Tucker Colleague at Au Bon PainGreater Chicago Area, United States View → CM Carolina Mora Carolina Mora Colleague at Au Bon PainAlzira, Valencian Community, Spain View → MR Mark Rose Jr Mark Rose Jr Colleague at Au Bon PainQueens County, New York, United States View → LD Lakesia Davis Lakesia Davis Colleague at Au Bon PainGreater Chicago Area, United States View → BF Bryant Fenelus Bryant Fenelus Colleague at Au Bon PainIrvington, New Jersey, United States View → MT Michael Thompson Michael Thompson Colleague at Au Bon PainNew York City Metropolitan Area, United States View → JV Jahmea Velazquez Jahmea Velazquez Colleague at Au Bon PainGarden City, New York, United States View → JT Jeleesa Triplin Jeleesa Triplin Colleague at Au Bon PainBaltimore City County, Maryland, United States View → LE Liliana E. Pacheco Liliana E. Pacheco Colleague at Au Bon PainQueens County, New York, United States View →
1 education record

Lori Abrams education

  • Northeastern University
    Northeastern University
    General
FAQ

Frequently asked questions about Lori Abrams

Quick answers generated from the profile data available on this page.

What company does Lori Abrams work for?

Lori Abrams works for Au Bon Pain.

What is Lori Abrams's role at Au Bon Pain?

Lori Abrams is listed as Vice President of Technology Support at Au Bon Pain.

Where is Lori Abrams based?

Lori Abrams is based in South Easton, Massachusetts, United States while working with Au Bon Pain.

What companies has Lori Abrams worked for?

Lori Abrams has worked for Au Bon Pain, Self-Employed, Panera Bread, Solectron Global Services, and Stream International.

Who are Lori Abrams's colleagues at Au Bon Pain?

Lori Abrams's colleagues at Au Bon Pain include April Spells, Adrian Tucker, Carolina Mora, Mark Rose Jr, and Lakesia Davis.

How can I contact Lori Abrams?

You can use AeroLeads to view verified contact signals for Lori Abrams at Au Bon Pain, including work email, phone, and LinkedIn data when available.

What schools did Lori Abrams attend?

Lori Abrams holds Bachelor Of Science (B.S.), Business Administration And Management, General from Northeastern University.

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