Lori B. Smith Email & Phone Number

Lagrange, Ga

Responsible for providing HR support to American Home Shield business unit located in LaGrange, GA contact center, assist in the development, implementation and communication of human resources policies and procedures. Act as a liaison between departments/divisions, all levels of line and staff management, compensation and benefits, legal and outside service providers on policy and process issues.My responsibilities include:Maintaining knowledge and advise management of legal requirements and government reporting regulations affecting human resources functionsAdvise, support and assist with associate relations activities; investigate and resolve associate relations issuesLead or support HR projects and conduct HR-related training (e.g., HR compliance, positive employee relations, etc.).HR compliance communications to HR managers and field associatesConduct helpline investigations

Lagrange, Ga

Maintained broad range of HR functions, including labor contract, negotiations, recruitment, payroll including time and attendance, performance appraisals, administering benefits, overseeing disciplinary action and termination processes, and managing HR records. Conducted new hire orientations, annual benefits enrollment meetings, resolved conflicts between employees, and performed exit interviews.Accomplishments: Served as an alliance between management team and employees (labor contract - 3 terms)Recruitment and coordinated interviewing techniques and best practices with management team that contributed to sound hiring decisions.Developed the company's first-ever affirmative action tracking system that insulated company from legal risk and ensured consistent and fair discipline processes.Devised creative and cost-effective incentive and morale-boosting programs (including special events) that increased employee satisfaction and productivity.Reworked new-hire orientation program to include HR information and company resources.

Human Resources Management/Personnel Administration, General, Currently Attending; Expected Graduation Date December 2018

Associate'S Degree, Business Administration And Management, General

Education record