Lori Bailey Email & Phone Number

Texas, United States

North Texas

At the Heart of it CONNECTS people, organizations, and resources to address the unmet needs of individuals and communities.

Human Resources, strategic management, and program management for nonprofits

Dallas/Fort Worth Area

Master's degree in Interdisciplinary Studies w/an emphasis in Nonprofit Management & Poverty

Plano, Richardson, & St. Louis

•Responsible for providing HR Site Leadership at the Bank of America Plano and Richardson corporate locations (6000+ and 2000+ employees and managers respectively). •Consulted directly with Managers and Executives in the areas of: Employee Relations, Performance Management, Leadership Coaching and Development, Organizational Development, Compensation and Talent Management•In addition to my role as Site HR Manager, I partnered to lead the HR Mobility Team to improve the severance process, mitigate risk, and minimize employee impacts. This included guiding and coaching fellow HR peers and leaders as they encountered potential HR or people risks.

Plano, Texas

•Directly coached and improved the performance of middle line managers resulting in a reduction in turnover and improved employee satisfaction•Excel at HR reporting, analytics, and managing employee data to help ascertain information quickly

Bank Of America

•Managed the Escalations Team and 24/7 Call Center for the Property Preservation subsidiary at BAC in Plano, TX and San Bernardino, CA for homes at various stages of the foreclosure process.•Responsible for mitigating risk, partnering with media relations, legal, and interfacing directly with city and state officials. •Oversee operating systems including technology updates and facilities, policies, audit procedures, and operating structure.•Responsible for staffing and training to ensure service level agreements are met. Established procedures for consistent performance monitoring and coaching. Implemented changes to enhance efficiency and high quality customer interactions.

Simi Valley, Ca; Fort Worth, Tx; Plano, Tx; Richardson, Tx; India

•Launched key retention plan, in India, centered on relevant issues within Training, Compensation, HR Operations and Leadership resulting in reduced annualized turnover from 120% to 66% within 6 months•Developed and implemented College to Career Program for variety of college levels (INROADS, College Interns, Graduate Studies, and Part Time programs) in six sites across the nation•Identified cultural and organizational gaps during Bank of America/Countrywide company merger to ensure employees, programs, and systems were evaluated for effective decisioning•Designed and facilitated training and development classes for staff of over 300 employees•Managed and led temporary employee pool, across five sites, resulting in high retention rates (90 day retention: 97%; 180 day retention: 94%)

Master’S Degree, Multi/Interdisciplinary Studies

Bachelor Of Business Administration (Bba), Marketing