Lori Beard Email & Phone Number

Port St. Lucie, FL, US

York, PA, US

- Developed strategic A3's in partnership with Senior Leaders, Practice Managers, and frontline staff to develop organizational problem solvers.- Used critical thinking to break down problems, evaluate solutions and make sustainable decisions.- Identified problems and utilized Lean tools to develop long term and short term solutions with multidiciplinary.

• Led information gathering efforts.
• Worked with Subject Matter Experts (SME) in efforts to stay in scope of the project/initiative.
• Project Managed new product to mitigate delays to assure timely product delivery – utilized lean tools for performance improvement.
• Communicated project progress and input from multidisciplinary team members and the appropriate leaders/sponsors.
• Planned a timeline to assure all requirements were met to build out internal data system to properly bill.

US

• Led and facilitated improvement projects.
• Included planning and executing Kaizen Events, Value Stream Mapping sessions, constructed Fishbone Diagrams, performed data analysis to make operational decisions, maintained A3 reporting process.
• Contributed to the development and implementation of improvement programs across the organization to ensure efficient patient flow.
• Supported the development, prioritization and execution of performance improvement projects utilizing Lean, PDSA's, or other improvement and project management tools.
• Identified ROI and performance metrics in partnership with key stakeholders.
• Coached process owners, value stream owners, leaders and sponsors, as well as front line staff for a successful project.

Emeryville, CA, US

• Partnered with Regional Physician Directors in establishing and monitoring contract incentives and compliance by identifying process changes to exceed site performance metrics.
• Collaborated with site leadership to develop strategies to establish front line buy-in for process change.
• Set up internal departmental systems analysis and provide sites support in setting and achieving goals.
• Created operations solutions to smooth patient access and patient flow, facilitated meetings, and developed user manuals/job aides, provided a sounding board for site leadership.
• Analyzed arrival patterns, time to provider, time to discharge for patients in the Emergency Department.
• Led Operational Assessments/evaluations requirements against scope of project, managed implementation schedule based on existing client contracts.

Oakland, California, US

• Managed and coordinated organization wide efforts to ensure that performance improvement and quality programs were developed and managed using a data driven focus in alignment with ongoing strategic initiatives.
• Communicated the strategic vision, scope and mission of the Performance Improvement Office.
• Managed departments portfolio, managed client expectations, managed the communication to the C-Suite.
• Embedded consistent processes across Northern CA facilities to identify and achieve customer service best practices.

Oakland, California, US

• Kaiser Permanente - Sr. Consultant | Oakland, CA 11/2008 - 07/2013
• Designed, plan, execute and facilitate all phases of Emergency Department to Unit, PACU to Bed, Discharge process projects with multiple facilities from planning through implementation/roll out.
• Identified data source, acquired resources, coordinated team members, utilized lean tools for process improvement.
• Analyzed data according to the methods agreed upon to improve the processes and goals of the charter while continuing to track the organizations performance on key strategic metrics.
• Mentored perspective Improvement Advisors – Kaiser's Green Belt Certification Program along with educating teams/others on improvement tools.
• Facilitated cross functional improvement teams.

 Process flowed the Emergency Department at multiple client sites Developed project documentation for clients and Senior Leadership to share project outcomes and best practices Provide guidance to team on performance and productivity issues; created job aides Designed and researched plans for data gathering and analysis – creating appropriate job aides

 Educated and trained physician office staff on organizational requirements  Reviewed physician offices operations and processes as it pertained to the adjudication of claims  Educated personnel regarding compliance with payer contracts

New York, NY, US

 Developed and provided training on new managed care operational procedures Served as a liaison with external managed care organizations, physician groups and hospital departments Primary point person for managed care contract interpretation and analysis representing the hospital

Baltimore, MD, US

UNIVERSITY OF MARYLAND MEDICAL SYSTEM, Baltimore, Maryland Director of Admitting/Registration 02/92 – 10/93 Manager, Ambulatory Services 12/90 – 02/92 Administrative Fellow 07/89 – 12/90  Evaluated business processes and workflow for in/out patient registration area  Streamlined and developed efficiencies within the department; Educated/Trained staff.

Certification, Project Management

Certificate, Business Process Management

Master Of Business Administration (Mba/Mha), Healthcare Management

Bachelor'S Degree, Communications