Booked and served Corporate Meetings and Social Events (wedding specialist) for Forbes Five Star, AAA Five Diamond rated inn and restaurantGenerated maximum revenue in guest rooms and meeting/event spaceSolicited existing and new clients meeting with them for onsite inspections, prompt follow up on all leads through personal calls and detailed correspondenceDesigned, created and up sold menus for client's budget or dietary needs to exceed revenue goalsDeveloped ideas for decor and presentation incorporating current trendsDeveloped and prepared BEOs, timelines, diagrams, resumes and other tools to communicate guest expectations to staff each eventOrganized, designed and executed the decor, layout and flow of events for Woodlands' 2011 Spring Bridal ShowPlanned, executed and managed staff for off property catering including 2011 BB&T Wine and Food Festival pre-party kickoff reception for 350, 2011 BB&T Wine and Food Festival Gospel Sunday Brunch at Marion Square for 50 and "Flirting with Art" 2011 Spring Event at the Gibbes Museum of Art for 400

Assisted in implementing new property management system OperaTrained and supervised concierge/front desk agents and coached Forbes and AAA standards weeklyResponsible for guaranteeing all group deposits, room blocks, transportation, billing instructions or other special requirementsTracking and closing out room inventory on a variety of websitesSet weekly room rates based on occupancy with Operations Manager to achiee set budget and average daily rateConducted room inspections for each guest room prepared for arrival for 6 months to provide assistance until a Housekeeping Manager was hired

Reported directly to the Director of Sales and Marketing and worked closely with Catering Director to facilitate and generate business for group and social catering segmentsParticipated in off property sales blitzes, networking and marketing events, and bridal trade shows developing new clients and future businessEvaluated and qualified all catering website, email and phone inquiresPrepared 14 day for department distribution and 30, 60, 90 day forecast for meetings

Banquet Captain promoted to Banquet Staff Manager at the Five Star, Five Diamond property Woodlands Resort and Inn