Lori Blackshear Email & Phone Number

New Jersey, United States

Process high volume HIPAA compliant medical records requests from patients, insurance companies, third parties, and attorneys.

Cherry Hill, New Jersey, United States

- Coordinated the daily workflow of RTs in and out of house.- Created and managed the daily routes of RTs according to geographic and patient needs- Ensured accuracy of schedule, equipment needs, routing, and documentation.- Completed the daily confirmation of delivery tickets, ensuring accuracy of delivery information, inventory control, and patient information.- Documented clinical information gathered from patients and communicated to appropriate individuals.- Acted as a liaison to RT’s and Customer Service for effective communication.

Cherry Hill, New Jersey

Customer service for durable medical equipment patients.- Accepted referrals for new and existing patient equipment and supply needs, ensuring accuracy of referral physician information, patient eligibility, and benefits.- Contacted the patient via telephone to introduce company, gain necessary information, and communicate patient financial responsibility.- Obtained precertification and authorization from patients’ insurance companies.- Coordinated deliveries among warehouse, pharmacy, and Respiratory Therapists.- Verified insurance coverage, authorizations, and valid prescription for supply reorders.- Scheduled deliveries, RT teaches or visits.- Documented all activity for patient care in the notes section of CPR+.

Berlin, New Jersey

-Managed a team of 4-5 customer service representatives in responding to customer inquiries and concerns by email, phone and written correspondence.-Handled escalated calls to resolve customer concerns and ensure customer satisfaction. -Provided additional support and reporting to upper management.

Berlin Nj

-Resolved account or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment-Updated and maintained customer service reporting for RVP review.

Voorhees Nj

-Assisted with overseeing the front end of the store and the cash office-Performed customer returns, special orders and sales-Coordinated cashier assignments-Provided quality customer service

Voorhees, Nj

Sales, Floor Recovery

Cherry Hill, Nj

Greeted patients, checked insurance eligibility, benefits and referralsAnswered phones and made patient appointmentsFiled and maintained patient recordsEntered patient billing information and invoiced patient visits for billing to insurance companies, as neededContacted insurance companies to check accounts receivable statusCompleted special projects and performed other duties as needed

Haddonfield, Nj

Trained employees on new procedures, policies and softwareCreated and implemented first ever Company Policies and Procedures manualEntered new inventory and maintained rolling inventory checksEntered daily sales, produced reports and correspondenceFace to face customer sales

Business Administration And Management, General

Studied Liberal Arts

Liberal Arts And Sciences/Liberal Studies