Vacation Rental Specialist with 5+ Years Experience Doubling Inventory and Increasing Productivity.Operational Duties:• Created policies and procedures that streamlined the reservation process, property onboarding and vendor communication. • Revised and implemented a more robust tech stack resulting in increased productivity, better guest communication and owner satisfaction.• Developed procedure manuals for new staff resulting in more effective targeted, as well as cross training, for all employees. • Streamlined the accounts payable process by creating and implementing digital invoices for housekeeping.• Developed and initiated better communication standards for guests, owners, housekeeping and maintenance staff.Marketing & Copy Writing:• Revised property descriptions resulting in increased bookings.• Redesigned the company website with a fresh, more modern look that resulted in more direct bookings.• Created guest communication templates that significantly reduced guest questions. • Developed and implemented a social media marketing plan resulting in more bookings in underperforming properties. • Designed digital property guides and signage for each home that guests consistently mentioned as being highly effective in post-stay surveys.• Created marketing and informational graphics effectively used in online marketing and guest communications.Extensive use of the following software:LiveRez Vacation Rental SoftwareRueBaRueHomeaway/VRBOGoogle WorkspaceMicrosoft OfficeMailchimpVacation Rent Payment (Yapstone)NextPax

Freelance social media marketing management and graphic design services geared towards small press publishers and self-published authors.Schedule and facilitate new release blitzes, blog tours, cover reveals & social media postsSign up reviewers and distribute ARCsCreate marketing graphics and sell sheetsCreate and manage newslettersAssist authors in navigating the marketing process

NewPoint Media is the parent company of some of the most recognizable real estate publications across the U.S. and Canada, including Homes & Land and The Real Estate Book.Account Manager Managed 50+ national Homes & Land franchise accounts in a fast paced, deadline driven production environment, utilizing Dynamics 365, Excel, InSite and Atlassian.• Maintained production schedules to ensure timely submission of magazine files and print orders• Created processes to optimize the trafficking of files, print orders and direct mailing list files from publisher to printer to ensure timely production and shipping • Reduced the number of print quality and service failures by 50%.Data Aggregation Specialist Hired to procure and manage MLS data feeds to increase the number of real estate listings on the company’s national portal site. Rapidly developed relationships with boards of realtors and multiple listing services nationwide and increased the number of data feeds from fewer than 20 to over 650. • Assist Homes & Land Franchise owners with the process of initiating a data feed of real estate listings from Multiple Listing Services.• Manage data aggregation process, including analyzing data license agreements to facilitate the delivery of new data feeds and maintaining the active status of existing ones• Conduct and monitor various control check points as well as coordinate and prioritize internal data and client problem resolution• Liaison to our online syndication partners (including The New York Times, The Wall Street Journal, The duPont Registry, etc.).

Homes.com is a CoStar Group company with 20+ years' experience in leading and growing digital marketplaces.• Assisted with the restructuring of a corporate division with a poor reputation in a post-bankruptcy environment to one with an exceptional reputation with outside clients and industry professionals.• Created and implemented procedures for handling each data feed and ensuring that the data display rules and regulations of each MLS were clearly defined and adhered to. Instrumental in developing a method for handling data issues that are reported by customers resulting in a dramatic decrease in the number of complaints and a significant decrease in the response and resolution time.

Harris Publishing is America's leading provider of innovative directory programs for associations as well as public and private educational institutions worldwide. Managed 690+ projects, in a fast-paced production environment.Data Acquisition Team Leader • Supervised Data Acquisition Department ensuring all project milestones were met in a timely manner and implemented improvements to ensure efficiency of production system/processes • Responsible for reformatting, testing and analyzing client databases and the timely delivery of records to the call centers, as well as ensuring all projects met the scheduled deadlines • Coached/Counseled/Trained employees to increase quality and performance ratings

CompUSA was a retailer and reseller of consumer electronics, technology products and computer services.Corporate Projects Manager• Supervised 5 Pricing and Availability sales team members.• Managed the administration of product delivery associated with direct sales activities ensuring efficiency, timeliness and tractability via the internet• Planned and executed corporate events, vendor training and trades show participationTechnology Trainer• Conducted software training classes in a variety of popular software titles including Windows 95, MS Excel, MS Word, MS Access, File Maker Pro, Quattro Pro and Publisher. Classes were conducted classroom style and on a one to one basis with foreign dignitaries.Regional Executive Assistant• Assistant to the Regional Operations Manager of the Mid-Atlantic region responsible for managing and reporting information relevant to the daily operation of twelve retail locations.• Developed and implemented reports, spreadsheets and tracking systems for managing data