Lori B. Email and Phone Number

Director of Customer Order Management responsible for the North America OEM Customer Service Team, the Order Management Systems and Quality Team as well as the International Trade Services Team. Ensure effective day-to-day business flows are maintained and customer satisfaction achieved. Balance dynamic, dual advocate role between OEM customers and Cummins manufacturing plants. Lead problem-resolution between major OEM plants and cross-functional Cummins organizations. Support Cummins reputation as a high quality, low-cost engine supplier by promoting opportunities for cost avoidance or reduction. Successfully manage 3 large departmental budgets under budget each year. Champion and achieve 6 sigma ceritification and targets across the department. Support critical technology launches to commonize and improve systems performance. Champion improvements in engine forecast. Ensure outstanding customer service and support with factory OEM accounts, Order Management Systems and Internation Trade Services. Successfully implemented changes that have now lead to 32 consecutive months with $0 past due for Letter of Credit Business (as of 04/14). Ensure Functional Excellence within OM process and procedures. Lead 26 person department responsible for factory OEM Customer Order Management, EBU’s Global Forecast and Engine Order Management systems as well as International Trades Services Department. Restructured department and raised talent level substantially for improved performance. Established business process owners for key OM functions to institutionalize system expertise, strengthen process documentation and improve IT coordination. Recruit and retain high caliber, quality employees. Core Team Member and process owner of a $7 Million Global Order Management Implementation Project. Participate in TS16949 Audits along with internal audits and insure 0 findings.

Lead the Automotive, Industrial and Bus teams responsible for many of Cummins largest OEM Customers (PACCAR, Naivstar, Ford, Daimler, Volvo, Bluebird, Komatsu, JLG, Case, Volvo Road Machinery, Gillig, Nacco, Nabi, Thomas Bus, Blue Diamond, etc). Ensure effective day-to-day business flows are maintained and customer satisfaction achieved. This includes scheduling, coordinating and ensuring daily engine shipments across multiple Cummins production locations and OEM sites. Balance dynamic, dual advocate role between OEM customers and Cummins manufacturing plants. Lead problem-resolution between major OEM plants and cross-functional Cummins organizations. Support Cummins reputation as a high quality, low-cost engine supplier by promoting opportunities for cost avoidance or reduction. Work closely with Application Engineering, Pricing and the customer specification group to resolve any engine specification issues impacting customer orders. Work closely with the Marketing Account teams to ensure open communication exchange on OEM activities and cross-functional support. Assist in the development of 9 week and 12 month rolling customer demand forecasts. Support major transitions related to new product introduction, capacity management or application engineering changes. Oversee and ensure effective allocation management process. Work closely with IT support to maintain effective EDI flows and OM systems functionality. Pursue systems improvement opportunities on behalf of the team, our customers and the plants. Actively develop and support account rep team members. Lead by example to promote a positive, professional, team oriented work environment.

Utilize sound project management skills to deliver superior project results Analyze customer’s business practices to ensure customer requirements are metInteract with CBS customers & suppliers to ensure quality, customer satisfaction, time management and budgets are met Implement Cummins project management methodology within each projectProject risk managementProject schedulingManage external resourcesUse systematic problem solving

Interact with customers & suppliers to ensure quality products & customer satisfaction (Suppliers included Iron and Aluminum Foundries, making V903 Block and Heads, Oil Pans, Flywheels, etc)Use 6-Sigma methodology & tools for problem solvingWork closely with Operations, Manufacturing Engineering, Product Engineering, Purchasing, Maintenance and Quality to provide good cost, quality, safety and deliveryLead supplier quality meetings to discuss rejects and ensure corrective actions are implemented to protect Cummins and our customersLead 20% scrap reduction activities for custom manufacturing suppliers Conduct/participate in internal departmental auditsImplemented procedures to achieve 80% reduction in nonconforming material waiting to be returned Maintain department financial budget Support launch of new products / new suppliersSupervise hourly DWU and OCU employees (Purchase Parts Inspection, Supplier Returns, Central Quality Inspectors)

Interact with customers & suppliers to ensure quality products & customer satisfactionLead customer & supplier continuous improvement teamsImplement Lean Manufacturing activitiesDevelop and maintain PFMEA’s, Process Control Plans & Process Flow DiagramsMaintain department financial budget to support plant continuous improvement activitiesInitiate and obtain PPAP certificationsParticipate in QS9000 continuous surveillance audits Create, maintain & update department records per QS 9000 requirements Conduct internal departmental auditsLead Rolling Top 5 activity for Direct Ignition Systems Supervise hourly UAW and salary/contract employees

Coordinate all engineering changes for Generator Engineering worldwide Facilitate Change Review Board for 7 manufacturing sites worldwideAssist managers in preparing for customer communication meetingsMaintain & update QS9000 documentation requirements Teach Change Management training classes Supervise contract employees