Lori Brown Email & Phone Number

Lisburn, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

Northern Ireland

•Working for the client on large account and regularly visiting National and Regional offices•Assessing productivity and achievements of department•Recommending changes, leading and mentoring employees•Implementing and enforcing company regulations.Ensuring that compliance risk management initiatives are implemented at all levels•Recruiting, interviewing and training employees•Reviewing measures to achieve performance targets•Leading by example•People Management•Identify, monitor and execute succession planning within current employee group•Developed and rolled out new procedures and policies for national teams•Create and deliver training plans to ensure procedures were followed and complete regularcompetency checks and audits to ensure we work within contractual obligations•Health & Safety - Risk Assessments, IOSH, H&S Law•Maintain secure document management of client's records •Obtaining and maintaining audits - ISO270001, BS10008 •Management of Document Production Centre•Quality control •Working directly with the client to support, implement and manage increased service offering•Exceeded company objectives by achieving BS10008 accreditation in February 2015•Won recognition for dedication to services from our client in the form of a gold award and also the annual platinum award for the introduction of the DMS scanning facility in Northern Ireland and also the BS10008 certificate•Conduct monthly review meetings with client•Conduct monthly one to one meetings with all team members•Conduct annual appraisals and set team members with achievable goals

Belfast, Northern Ireland, United Kingdom

Lead, directed and motivated my team to enable contribution to the best of their ability and maximise their potentialResponsible for the management of the service delivery which exceeds the needs of our clientEnsured client’s document management was carried out in line with auditorial, budgetary and quality constraints and in line with agreed service levelsEnsured effective working relationships are enhanced with key stakeholders by regularly exceeding the standard of work delivered Fully supporting the Senior Leadership Team in all aspects of contract delivery and future growthDelivered the business strategy in the service area and achieved service objectives and profit while maintaining a high level of customer satisfactionRepresented the business in all matters through sound decision makingGrew business reputation and longer term business opportunities through effective client relationship management and customer service excellenceEnsured financial budgets and commercial/SLA obligations are achieved/exceeded.Celebrated success and drive continuous improvement with the teamDeveloped staff and ensured all have been provided with the mandatory and best practice training required to enable them to have the capability to carry out their roles

Northern Ireland

•Managing the on site client team in and demonstrating a professional and pro-active image at all times•Assisting the client Office Manager during the refurbishment of Waterfront Plaza•Communicating clearly and unambiguously with both the client and the team•Delivering Mitie internal training•Responsible for the day to day operational performance against agreed SLAs whilst adhering to company policies, procedures and guidelines•Client focused – taking a proactive approach, going the extra mile, taking pride in performance, quality and accuracy and having excellent attention to detail•Review the service offerings from the department and work with the client to enhance solutions and negotiate at all levels•Complete monthly management reports and present stats of service to the client at quarterly review meetings•Prioritise and delegate work with first class organisational skills, to be pro-active and use initiative•Excellent time Management - ability to prioritise workloads and see tasks through to completion

Belfast

•Training, leading and mentoring a team of Records Management Assistants •Central File Store maintenance , Transearch requests and off-site archiving •Ensure all tasks are completed within set SLAs and deadlines •Monitor requests via the I&P response centre •Liaise with clients and provide support throughout this change in working behaviours•Escalate client queries and service issues when appropriate •Flag gaps in Records Management procedures •Make use of Transearch, Response Centre and Iron Mountain web-site processes•Help provide management information for reporting and invoicing •Delivery and collection of files throughout the office employing Captiva tracking •Ensure outgoing files are correctly validated and well presented •Confidently showcase new secure systems to external auditors to ensure the business complied with the ISO standards