As the Director of Repair Experience for Dyson Americas, I support a dedicated team of technology-savvy and service-focused technicians across our Americas Repair Centers. Our goal is simple: to deliver unparalleled service, education, and care to our valued current and future Dyson owners. Sharing my passion to deliver exceptional customer satisfaction, our team strives to make every interaction you have with a Dyson Repair tech a positive and satisfying experience. Whether it's showcasing our cutting-edge beauty innovations; the latest advancements in floor care or maintenance of a V15 submarine, our technicians stand ready to assist in any way possible. At Dyson, we understand that owning our product is more than just a transaction; it's an experience. That's why we go above and beyond to ensure that your journey with our brand is seamless and rewarding. I encourage you to visit one of our repair centers, where technology meets exceptional service.

I am leveraging my 20 years in the BPO industry and my passion for transforming the employee and customer experience to help companies differentiate themselves with employees and customers. My strengths around creating environments that focused on building high performing teams through solid leadership and innovative thinking lead to long tenured partner relationships. Currently collaborating with companies that are working on elevating their employee and customer experience. I am a believer that companies that don't put focus around their employee experience will not achieve the customer experience that will be the differentiator that separates their company from another. My experience of deploying technologies that have created a harmonious ecosystem of people and technology had huge impacts on CX as well. Is your company ready to create a great experience?

Ensuring we are delivering the very best Customer Experience we can to our Partners customers. By creating an environment of success for our front line, we strive to deliver an Unbelievable experience on every customer interaction, whether voice, chat , email or social media, we are here to resolve issues quickly, service customers the way they want to be serviced all while building brand loyalty for our Partners.