Project Management: Directed project management efforts across the department, ensuring milestones were achieved on schedule and aligning resources to meet business priorities.Portal Development: Rebuilt customer, team, and dealer portals to be fully mobile-responsive, ensuring they meet UI/UX requirements based on marketing team mockups.System Testing and Debugging: Conducted rigorous testing of systems, identified bugs, and implemented fixes to maintain optimal performance and reliability.API Development: Designed and developed APIs to integrate third-party systems with internal platforms, improving data flow and operational efficiency.Team Collaboration: Acted as a liaison between development and marketing teams to translate creative mockups into functional, user-friendly software solutions.Leadership: Mentored team members, promoted collaboration, and ensured adherence to coding standards and best practices.

Operations Management: Directed receiving, warehousing, and distribution processes while enforcing policies and procedures to maintain high standards.Inventory Control: Conducted physical inventory counts and reconciled data with storage systems to ensure accuracy and prevent discrepancies.Logistics Coordination: Scheduled, managed, and followed up on awning deliveries to wholesale dealers, ensuring timely and efficient service.Fleet Management: Ensured all work trucks were properly supplied to meet daily operational requirements.Performance Oversight: Monitored employee performance, provided coaching, and addressed disciplinary issues while fostering a collaborative team environment.Security Oversight: Established and enforced security procedures to safeguard warehouse operations and contents.Collaboration and Results: Partnered with cross-functional teams to achieve organizational goals and deliver exceptional results.

Dealer Network Support: Addressed inquiries, concerns, and requests for Marygrove’s national dealer network, ensuring high levels of customer satisfaction.Website Management: Assisted in maintaining and creating websites for Marygrove and its sister companies to align with branding and functionality goals.Resource Development: Designed resource guides to implement new procedures and optimize operational efficiency across the company.Training & Onboarding: Prepared training packets for new dealers and conducted hands-on training for dealers and employees on scheduling software.Workflow Optimization: Collaborated with team members to improve company workflows, enhancing productivity and operational effectiveness.Logistics Coordination: Managed and coordinated shipments for wholesale dealers, ensuring timely and accurate deliveries.Accounts Payable: Oversaw accounts payable processes for Marygrove Products, maintaining financial accuracy and compliance.Creative Contributions: Assisted in designing advertisements with a national reach to promote products and services effectively.

Direct Mail Campaigns: Designed and developed Marygrove’s direct mail campaigns using Mailchimp, crafting visuals and messaging that drove customer engagement.Website Development: Served as project manager for Marygrove’s new website, coordinating tasks, managing deadlines, and ensuring timely completion.Email Marketing: Created and sent email blast campaigns via Mailchimp, effectively communicating with customers and promoting services.Social Media Management: Oversaw digital marketing efforts for Marygrove’s and AutoFloorGuard’s Facebook pages, enhancing online visibility and engagement.Website Maintenance: Used WordPress to update and maintain websites for Marygrove and its sister companies, ensuring content accuracy and alignment with brand standards.Deadline Management: Managed vendor and project deadlines for the Marketing Director to keep campaigns and deliverables on track.

At HandyPro, I combined creativity and technical expertise to manage and grow the digital marketing department while providing comprehensive support for franchise operations. I created artwork for the corporate office and 40 franchisees, maintained the company website and intranet, and redesigned key presentations and documents for executive leadership.I also developed territory maps for prospective franchisees using Geometrx mapping software, managed vendor accounts, and handled invoicing through QuickBooks. A key part of my role involved leading training sessions for employees and franchisees on scheduling software and assisting in debugging the system during development. My ability to blend technical problem-solving with creative solutions allowed me to contribute to both the marketing and operational success of the organization.

As a Sales Associate, I provided exceptional customer service by assisting clients with their shopping needs and recommending tailored product solutions. I ensured smooth transactions at the register, maintained accurate cash handling by counting drawers at the end of each shift, and trained new employees to uphold company standards.In addition to helping customers, I kept the store running smoothly by managing inventory, refilling ink cartridges, and preparing for weekly sales promotions. I took pride in creating a positive shopping experience for clients while supporting the team behind the scenes.

As a Manager at A&W, I ensured the restaurant operated efficiently and provided a positive experience for both customers and employees. I managed employee schedules, addressed customer concerns, and maintained accurate cash handling by counting down drawers at the end of each shift.I also took an active role in day-to-day operations, assisting customers at the front counter and drive-thru, preparing and cooking food in the kitchen, and managing inventory by ordering and restocking supplies. My focus was on creating a smooth workflow, supporting the team, and delivering excellent customer service.