•Leads Commercial Operations functions including Training & Enablement, Technology, Analytics and Insights, Communications and Presentations, Proposals, Lead Generation Support and Customer Advisory Services•Collaborates with other functions and leadership to implement strategies that drive process improvements for growth and productivity•Represents and advocates for commercial needs within the organization and aligns with other teams for support and understanding•Drives a customer-first mentality within the team and cross-functionally•Designs processes to drive accountability within the sales organization•Ensures team is focused on supporting and creating improvements for sales teammates and customers

• Trusted Advisor to the Commercial, Products & Solutions, and Revenue Management organizations driving profitable growth through leveraging the O&M Business System and a continuous improvement culture across an $8B business• Built a team of high performing CI business partners and deployment leads to accelerate the deployment and maturity of the O&M Business System • Solve large complex problems, drive process improvements, and mature continuous improvement skills across the company to drive consistent performance results• Coach and educate all levels through a lean transformation journey• Partner with senior leadership teams to align and execute their 5-year strategy through both leading transformational initiatives (including confidential organizational design projects) and implementing Key Performance Indicator (KPI) Management for long-term sustainable success

• Partnered with the Sales and Services Business leadership teams to develop and execute their O&M Business System Roadmap including the deployment of all tools, training, and processes to drive profitable growth • Developed certified OMPower Partners (problem-solving experts) across the company to drive improvements to KPIs and achieve company goals• Worked with the leadership teams to develop, align resources, and execute their long-term strategies through leveraging the O&M Business System as their discipline

• Partnered with leadership teams in Services to lead the strategic plan relative to the O&M Business System, along with the development, deployment, and maturity progression of the business system roadmap • Drove the development, deployment, and maturity progression of the business system roadmap and drove KPIs aligned with profitable growth• Solved problems and drove improvements• Worked with the leadership team to align and execute against the Owens & Minor Business System strategy, and enabled the leadership teams to create a continuous improvement culture that routinely achieves its business goals

• Led the Sales Operations team in the following functional areas: Sales Analytics, Proposals, Sales Productivity Technology (including Salesforce.com), Compensation Administration, Sales Support• Drove cross functional alignment and advocated for the sales team in the corporate landscape and represented the sales team and sales ops team company wide• Drove strategy for tools, processes, structures, and policies that impacted sales • Worked closely with the sales training and communications team• Partnered with senior sales leadership to define the optimal performance measurements and programs required to ensure sales organization success• Proactively identified opportunities for process improvement, prioritized with sales management, and fostered a culture of process improvement within the sales organization• Managed investment in, design of, and overall utilization of the CRM system (Salesforce.com) for sales force effectiveness• Monitored the sales organizations compliance with required standards and implemented solutions as needed• Directed and facilitated the consistent implementation of sales initiatives aligned with company strategy

• Ensured the seamless process integration of O&M's Supply Chain Services Sales and Operations Teams (Provider and Manufacturer) within the team and with other functions within the company. Provided leadership and direction to develop and enhance day-to-day operational strategies and processes for Supply Chain Services. Directed the following functions for the Supply Chain Services team:• Financial Management - business planning and budgeting, reconciling invoice processing and accounts payable/receivable, pricing model development and version control, audits of ongoing projects to manage performance of actuals to budget, creation of financial proformas for strategic business plans and special projects, and various analytical projects• Services Contract Management - creating, reviewing, and managing services contracts and processes including verifying that customized contracts did not conflict with company objectives (scope, deliverables, payment terms, contract term, fee structure), confirming fully executed contracts contained authorized signatures, and proactively managing contract expiration dates• Services Operations and Continuous Improvement - aligning corporate business leaders with Supply Chain Services strategic and operational needs, leading and facilitating Rapid Improvement Events across business functions and processes, providing oversight on SOP creation and maintenance, developing and executing specific goals, objectives, programs, and processes to establish and manage all day to day operational aspects of the business• Resource Utilization & Team Management - directing resource assignments for consulting teammates by skillset and experience across all services, managing resource allocation to identify availability of resources and proactively identifying resource gaps, and directing the team that supported the organization

• Developed and managed infrastructure required to support operations of OMSolutions, including partnerships, methodologies, programs, processes and technology designed to deliver a sustainable gross margin and aid in maintaining consistency in the delivery of professional services• Provided strategic leadership and acted as central point of contact regarding practice operations, financials, and present and future state of the business unit• Directly supervised the back office staff supporting the business unit• Collaborated with various corporate and field teams to support field sales and delivery efforts and to ensure consistency between teammates and company strategies• Representative of the business unit to the company's corporate teams and senior management with the ability to report in a clear and concise manner the status and results of the business unit• Developed and managed tools used by field sales & delivery to ensure profitability and tracking• Provided suggested business actions to the field sales & management teammates based off analysis of financial data and provided key strategic input to the service offerings in support of revenue• Led strategic and operational planning processes by directing the process and preparation of the annual budget and periodic financial forecasts, monitoring on an ongoing basis, and revising as appropriate• Prepared summaries of monthly financial results and provided analysis of variances to budget, forecasts, and business plans• Partnered with accounting to make sure appropriate revenue is recognized and ensure risks are mitigated• Analyzed complex business problems/procedures and identified opportunities to improve operational efficiency and effectiveness• Participated in or led assessment of general training needs, design, and delivery

• Provided a strategic leadership position for the OMSpecialties team within the corporate office, working with Marketing, Cost Management, Corporate Finance, Operations, and Technology as a “face” to the OMSpecialties team within the corporate office and developing relationships with those team leaders and team members• Managed the technology development for the OMSpecialties team to include working with the team and developers on requirements, deciding on appropriate requirements, prioritizing, and training• Managed all business aspects of running the team to include budgets, compensation planning and administration, resource availability and needs, evaluation of field structure and territory alignment• Developed key performance indicators for the team and delivered those to the appropriate parties, including corporate senior management and field management• Managed a team of specialists supporting the OMSpecialties programs• Well versed in the operational aspects of our programs and worked with the field teammates on these aspects

• Led the marketing efforts for OMSpecialties group of products and services, executed current year's marketing plan, and oversaw the development of marketing plans• Worked closely with Supplier Relations, Sales, Business Integration and other Departments as necessary• Developed marketing strategies and programs to support the fields achievement of fiscal year volume and profit goals, including research and development of new opportunities and decisions on the cancellation of non-productive relationships• Established, measured, and communicated the group’s success against growth targets, financials, and margin enhancement opportunities• Worked with manufacturing partners to ensure successful product performance including management of contract/pricing issues, reporting for manufacturing partners, quarterly development plans for each supplier, monthly contact and business review, participation in and support of the planning process• Ensured the development and execution of highly effective communications• Marketing resource to field on all aspects of the program• Sought out and evaluated field input for OMSpecialties programs

• Created processes to effectively manage RFP's and RFI's for customers and group purchasing organizations (GPOs) and managed organizing, writing, collecting and compiling data for RFP's through interaction with the Pricing Committee, Legal Department, Distribution Center, Corporate Accounts, Sales, and Logistics• Communicated proposal to senior management• Knowledgeable of all O&M programs to promote the programs for targeted accounts• Managed trade shows for the company both remotely and on-site• Managed internal team websites

Provided administrative support for three teams. Filing, mailing, preparing reports, compensation analysis, calendar/scheduling maintenance, travel arrangements, meeting planning, correspondence, processing of invoices for payment, expense reports.

Assisted a team of recruiters with scheduling candidates and general team administration.