Lori Bultmann Email and Phone Number

See linked in profile under lbultmann@complete-med.com

• Apria acquired Star Medical Rx in 2004. • Manage day to day pharmacy resupply call center operations serving 60,000 patients at $60 million in annual revenue • Work with Corporate office to manage operations within the ongoing Healthcare reimbursement changes • Responsible for ensuring compliance with Joint Commission, State Boards of Pharmacy in all 50 states and the Centers for Medicare and Medicaid (CMS)• Maximize efficiencies via use of predictive dialer software and customer relationship management (CRM) software• Centralized customer service resupply call center function resulting in $1.5 million dollar reduction in overhead• Streamlined branch operations, resulting in a 12% increase in revenue in 2013 while remaining FTE neutral

Established start up company-Developed business plan, including trademark search, logo development-Managed financials through investors-Office location and set up, including furniture and fixtures, telephony and IT for a call center -Development and implementation of all facets of operations -Developed and implemented all policies and procedures in accordance to government contract requirements-Managed Revenue and Collections-Directed Customer Service and Order Intake processes-Managed Human Resources as well as hired all management level staff. -Hired appropriate legal representation and guidance-Educated staff to ensure government requirements were met throughout all processes-Built a strong executive team including specialists in Operations, Financials, IT and Revenue Management

• Developed business plan used to secure funding and roadmap for startup company• Responsible for starting and growing this distributor of medications, medical and manufacturing supplies• Grew business to $5 million in annual revenue • Responsible for sourcing product, price negotiation and contracting• Purchased and managed approximately $1 million in inventory• Knowledge of tooling, injection molding and BFS manufacturing • Responsible for all aspects of the business including marketing, advertising, customer service, sales, inventory, purchasing, compliance/licensure and business fundamentals

Local start up health plan in Kansas CityAssisted in the development and management of the plan’s customer service department moving into the development and management of the plan’s managed Medicare health plan