Lori Copeland Email & Phone Number

Texas, United States

United States

Irving, Texas

Since acquiring this role, I have spent most of my time traveling to our San Antonio office with my key role being to support the QA and New to Bank KYC teams s needed on a daily basis.• Completed a system analysis and reconciliation of data from Branch systems to KYC, which included SharePoint trackers and internal data basis as well. Based on the complexity of the data and number of systems used, a great deal of data analysis, system review, and gap identification of process false was done and identified.• Drove process review sessions and assisted in the development of a more comprehensive and expanded scope Quality Control process. The change in QC assisted in the increase of the overall QA pass rate from 35% to 72%. Additional changes in the process, addition of more staff, and newer CIN reviews have kept it moving in a positive direction. • Completed regular break fix and QA fail analysis to define and document root cause analysis of the items identified.• Supported the MCA process for the teams in Irving. Coordinating the development, scope, and testing done during Q1 and Q2.• Acted as a PM and owner for 4 key OCC Sustainability deliverables for Branch Cash Monitoring covering Citi Branches volume and cross boarder branch requirements as well as reporting/analysis. This involves data validation and analysis as well as model and methodology review and certification. • Was the project lead for efforts between Quality Assurance and the NTB teams on all efforts that had an impact on the overall quality score. Of the 32 items identified during the year we have successfully completed 21.• Supported the CTR analysis for an unidentified population placed on an exception report which required both data analysis/review as well as source system review to ensure proper identification and processing was done.

Irving, Texas

• I managed several special projects for AML doing data analysis and validation, client analysis and reviews on several AML and Retail systems, trending of the findings, and documented and supported the presentation made to compliance including the recommended solution and remediation plan. • Reviewed and documented trends on over 220K financial line items, with detail review now planned for over 5K covering remediation and short term work around of their CTR reject report.• Researched and completed risk analysis on Costa Rica Cap which was closed.• Assist with and coordinated the movement of file transfers from AML SP site to Citi Share drive. Over 10K client files were affected.• Documented high level process assignments, work volume, and outstanding deliverables for the Ft. Mills AML site.• One of six initial Citi staff tasked with creating and implementing the IRG process used to support 32 Metrics covering many areas of Default and Servicing. We worked with external audit teams as well as the business to ensure we are testing appropriately and business processes remain compliant. • Manage a variety of Metric’s from loan level review/testing, to metric level reporting, and work with LOB on identified gaps and/or improvement opportunities.• Maintained quality relationship management with our external audit firms, and federal examiners.• Expanded/developed documentation used by the test team to improve overall quality of results, provided for more standardization, and reduced the number of external auditor questions by over 94% overall from prior quarters in the 1st quarter of ownership.• Developed and released process improvement and centralization of information to improve efficiency and ensure proper controls, including creation of a SharePoint site for IRG.• Acted as Project Manager for the conversion of testing from Quarterly to Monthly, and well as the de-commissioning of the NMA site and cleanup of the IRG Share Drive.

Irving Texas And Columbus Ohio

Carried out a full range of conversion related project management roles, including owning all Default payment and financial works stream teams and testing for all of Default. This covered over forty initial applications to a core of 10 ending applications. I managed a core team of 10 FTE as well as over 100 employees assigned to support the Default testing effort. Met all delivery dates on time and with no negative/unknown risk to the business post release. The role transitioned to an IT lead for the OCC Consent Order over the Payment and Financial work streams for Servicing and Default, identifying gaps, redundancies, risks, and changing business processes, and ensuring a smooth NMS release post order. • Key tasks included in the OCC Consent Order were: End to End process and application review, Cross function analysis and coordination, Risk analysis and gap identification, System Enhancement needs and scope, and full project lifecycle for business process and system efforts.• Developed and released a Data Governance process, approach, and standards for critical Regulatory, Investor, and Sr. Management Default Reporting data.• Established MIS testing processes and standards for Business Intelligence and business Teams, improving post release re-work by 55%.• IT Audit coordination, remediation support, and process improvement development for several IT applications.• Developed an ROI/Cost Benefit model for all Default and MIS projects.• Business Project Lead for several Default initiatives (including HAMP release) and integration efforts with various acquisitions.• Business and IT Project Lead for Charge-off and Loss Analysis process improvements, automation efforts covering Investor Reporting, Corporate Accounting, most areas of Default, and Payment Processing.

Irving, Texas

Business Technology Management Director (8/05 – 7/07)• Support, coordinate, and /or led various Collection/Default projects for the Network Division covering Canada, US, and Puerto Rico, for Servicing, Default, and Originations.• Worked to define roles and improve processing between the business and IT• Generate and reviewed project status reports on a regular basis, as well as coordinate internal project prioritization, and needed escalation between IT and the business.• Managed a team of 6 Project Managers, and a large number of project team resources Decision Support - Operations Sr. Manager (7/04 – 8/05)Project Director- UAT (01/03 –7/04)• Setup the test process, requirements, and staffing for the core department • Responsible for 100 business testers covering Originations, Servicing, and Default units, in several sites• Support User Acceptance and Business testing for Servicing, Default, and Origination including core and associated hang off systems, covering standard releases, enhancements, and other system changes and conversions.Project Director – Servicing/Default (2/01 – 12/02)AVP and Project Manager – Loan Originations/Underwriting (2/00 – 2/01)

San Francisco Bay Area

San Francisco Bay Area

Davis, Ca

Walnut Creek, Ca

San Francisco Bay Area

Burlingame, Ca