Ensure delivery of quality, cost effective patient care within a family-centered care environment by coordinating and participating in service-based and cross-functional performance improvement activities; Monitoring the resolution and escalation of patient/family issues and coordinate special service recovery efforts; Budget for and plan to realize expected levels of professional fee and technical revenue; account for and routinely report on status and changes in revenue; generate action plans to address financial issues; Monitor operation of a budget-sensitive service model, including departmental staffing requirements and productivity levels; Skilled in all aspects of recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness; Managing billing/coding compliance; Facilitate all reporting requirements for governing and regulatory bodies; Direct day-to-day operational activities; Provide structured feedback for each staff member through yearly development plans and informal and formal follow-up; Responsible for all areas of human resources, operations including patient coordination and liaison, insurance administration, supervision of all clinicians and all staffing levels, payroll.

Providing effective healthcare consulting services; specializing in problem solving, generating opportunities, and creating measurable results for clients by focusing on: Patient access; Quality of Care; Efficient delivery of services; Communication; Cost-effective patient care; Employee/Physician relationships; Revenue expansion; and Patient safety

Developed and implemented multidisciplinary teams; Developed and Implemented the Survivorship Support and Resource programs; Spearheaded “Look Good Feel Better” program in conjunction with iS Skincare; Developed and Implemented Skin Cancer line of services; Facilitated workflows that ensured cancer patients received necessary support; Managed billing and coding compliance; Facilitated all reporting requirements for governing and regulatory bodies; Directed day-to-day operational activities; Ensured organization performance and productivity; Staff coaching and mentoring; Implemented Process Improvement strategies for operational system and service performance; Implemented HR strategies; Developed and Managed policies and procedure compliance; Developed strategic and business plans; Reported to Board of Directors.Key Achievements:Achieved positive cohesive culture across all levels of staff through proactive management style, and improved communication, service standards, staff focus and accountability. Diverted investigative audit and threatened loss of accreditation through development of new budget, reorganization of financial reporting systems and identification of accurate and timely information.

Charged with operational leadership and execution of corporate direction and revenue performance strategies. Personally providing forward-thinking HR solutions and performance management training. Led and motivated team of 35 providing HR solutions to corporate and community clients; Designed and facilitated training programs and ensured high degree of training competency; Conducted performance evaluations and developed internal quality management systems; Developed and Implemented Physician Recruiting and Marketing; Directed and Managed Physician Contracting and Third Party Payor Contracting; Facilitated workflows that ensured cancer patients received necessary support thru Patient Advocacy; Managed billing and coding compliance; Facilitated all reporting requirements for governing and regulatory bodies; Directed day-to-day operational activities; Ensured organization performance and productivity; Staff coaching and mentoring; Implemented Process Improvement strategies for operational system and service performance; Implemented HR strategies; Developed and Managed policies and procedure compliance; Developed strategic and business plans;Key Achievements:Improved overall revenue through proactive execution of broad ranging performance strategies, and cohesion of staff into strong, effective, motivated teams.Dramatically reversed low morale and poor customer service, to achieve highly motivated management and staff who enthusiastically embraced all change management strategies. Successfully overturned Michigan law taxing the physician/cancer center as the end user of the oncology drugs.

Provided guidance regarding all reporting requirements for governing and regulatory bodies; Advised executive management on optimal resolution of all legal issues arising in daily business activities. Comprehensively dealt with all such issues; Appear on behalf of the Physicians at court proceedings; Draft and review all potential contracts; Negotiated contract modifications with teaming partners and subcontractors; Revised and developed company policies and procedures; Trained managers on proper implementation of company policies; Conferred with employees to resolve questions, conflicts, and issues related to Cooperative’s policy; Worked with teaming partners and company management to draft and submit proposals for government and commercial business; Negotiated employment compensation packages with high-level company management; Other tasks as requested by the CEO and other members of the executive staff.

Represented physicians and other medical professionals in medical malpractice actions; Negotiated settlements and communicated progress to insurance companies up to and including settlement; Conducted case management procedures, including discovery and depositions; Counseled clients on matters pertaining to professional liability, healthcare and corporate law, commercial and pharmaceutical litigation, and the appellate process.

Practice Areas: Health care, workers-compensation and civil litigation.Represented physicians and other medical professionals in medical malpractice actions; Negotiated settlements and communicated progress to insurance companies up to and including settlement; Conducted case management procedures, including discovery and depositions; Counseled clients on matters pertaining to professional liability, healthcare and corporate law, commercial and pharmaceutical litigation, and the appellate process.

Practice Areas: Health care, workers-compensation and civil litigation.Represented physicians and other medical professionals in medical malpractice actions; Negotiated settlements and communicated progress to insurance companies up to and including settlement; Conducted case management procedures, including discovery and depositions; Counseled clients on matters pertaining to professional liability, healthcare and corporate law, commercial and pharmaceutical litigation, and the appellate process.

Practice Areas: Workers’ compensationRepresented physicians and other medical professionals in medical malpractice actions; Negotiated settlements and communicated progress to insurance companies up to and including settlement; Conducted case management procedures, including discovery and depositions; Counseled clients on matters pertaining to professional liability, healthcare and corporate law, commercial and pharmaceutical litigation, and the appellate process.

Duties: Provided necessary researches and drafts of appellate briefs and various court motions; Provided proper researches in preparing various memorandums on the judicial services; Provided necessary assistance in case management developments; Documented production, interrogatories: Interviewed and assisted clients.