Lori Crown Email & Phone Number

Wyoming / Montana

Led HR Consulting strategies for 6 affiliate hospitals in WY with management service agreements with Billings Clinic health care system, including 4,000 employees on main campus. Expanded role after only 6 months to oversee 28 affiliate and 4 wholly owned sites across WY and MT, serving as HR manager at owned locations. Directed full scope of strategic HR leadership, including employee and union labor relations and investigations; recruiting and onboarding; leadership development; and annual compensation and benefits reviews.• Improved efficiency in compensation and benefits data input and sharing across locations by partnering with IT team to design and implement new annual evaluation and comparison tool to ensure benefit offerings at each site aligned with regional market standards.• Instituted employee engagement surveys for all affiliate hospitals and increased participation from 75% to 92% over tenure. Leveraged data collected from entire region to measure performance against peers

Reno, Nevada, United States

Spearheaded all HR functions and multiple non-gaming operations outside scope or role as sole HR employee and third most senior leader. Operated retail shop, managing high-end inventory and 6 employees. Led 20–30-member team in beverage department with 3 bars. Oversaw front-end operations at 2 restaurants in coordination with executive chef—managed 40–50 staff and drove process to secure wine tasting certification at fine dining restaurant.• Increased efficiency and compliance across HR by reorganizing department upon entering role.• Drove phenomenal employee retention rates by implementing a biannual employee engagement survey for staff to enter comments to inform leadership strategy.

Portola, California

Navigated complex state regulations and labor requirements to deliver strategic HR leadership at main campus of small rural acute care hospital, 2 long-term care facilities, and 6 ancillary clinics. Led 4-member HR team and 20 additional employees as head of dietary, medical supply, and purchasing operational areas. Served as director over managers of these 3 departments.• Elevated efficiency, cost savings, and culture by fully automating and digitizing all HR processes and creating online newsletter and employee portal to expand companywide communications.• Boosted safety and OSHA compliance by implementing new organizational risk management assessment process, building safety committees, and establishing ongoing monthly evaluations and walkthroughs.

Reno, Nevada, United States

Operated high-volume call center, including all escalation calls, in San Francisco, CA at professional employer organization (PEO). Spearheaded talent acquisition, training, and oversight of 30+ HR generalists serving 218,000 worksite employees. Supported contracted clients’ staff members navigating compensation and benefits, onboarding, employee relations issues, and other various HR needs throughout multiple TriNet M&As.• Strategically aligned and led highly diverse employee team working nationwide, fostering unity and delivering training and development in remote leadership environment.• Successfully coordinated launch of call center in Reno, NV office, acquiring leadership of NV center in addition to CA.

Bachelor Of Arts, Business With Certificate In Human Resources, Business / Human Resources

Associate Of Applied Science, Paralegal/Law Program, Legal Assistant/Paralegal