Promoted and coordinated events within the Sts. Peter and Paul Retreat Center offering meeting rooms, private guest rooms, outdoor spaces, dining and hospitality services, gymnasium and game room, shelter house, and two dormitories. Planned and scheduled facility utilization, oversaw event setup and execution, managed offsite vendors, and served as the point of contact for all event coordinators and guests. Communicated with event hosts on all aspects of events, menu selection, and special… Show more Promoted and coordinated events within the Sts. Peter and Paul Retreat Center offering meeting rooms, private guest rooms, outdoor spaces, dining and hospitality services, gymnasium and game room, shelter house, and two dormitories. Planned and scheduled facility utilization, oversaw event setup and execution, managed offsite vendors, and served as the point of contact for all event coordinators and guests. Communicated with event hosts on all aspects of events, menu selection, and special requests, ensuring an optimal event experience for all attending guests. Assisted with daily administrative and customer-facing functions such as facilitating tours, executing contracts, and managing the office.➤ Marketed the event venue and expansive facilities through social media and the local press, developing original copy to promote awareness and generating increased interest in facility rentals and onsite events.➤ Assisted the Director with multiple special projects including the Capital Campaign, generating fundraising communications, social posts, and print advertisements which proved vital in quadrupling donations.➤ Cultivated sustainable relationships with members of the Catholic Diocese and broader community, engaging with group coordinators and private retreatants, and fostering the connections to earn their repeat and referral business.➤ Worked tirelessly to secure mission-critical grant funds to fuel facility improvements, always seeking opportunities to improve the facility, drive operational effectiveness, and provide groups with a destination venue. Show less

➤ Instructed Introduction to Communications Studies and Meeting & Conference Planning courses, delivering curriculum to ensure course objectives were met, offering coaching to students, and evaluating academic progress.➤ Defined learning objectives and created rubrics to assess performance and knowledge acquisition, working under the guidance of the professor to engage diverse learners and to connect curriculum to course content.

Led daily operations and a four-person customer service team in preparing special event orders in alignment with quality standards and customers’ expectations and requests. Organized workflow and allocated resources to ensure the timely delivery of cakes, particularly challenging during peak seasons with a constant stream of requests and rush orders.➤ Recruited, trained, and shaped a high-performance team, building a culture where team members felt empowered and accountable for meeting… Show more Led daily operations and a four-person customer service team in preparing special event orders in alignment with quality standards and customers’ expectations and requests. Organized workflow and allocated resources to ensure the timely delivery of cakes, particularly challenging during peak seasons with a constant stream of requests and rush orders.➤ Recruited, trained, and shaped a high-performance team, building a culture where team members felt empowered and accountable for meeting productivity, quality, efficiency, and customer service and satisfaction metrics.  Show less