• Manage new and existing customer relationships • Work with Sales and Finance to create quotes for new and existing customers • Manage onboarding process of new customers and products • Set up new accounts, new items, price change forms, vendor packets, etc. • Create and maintain detailed product specification sheets for customers items • Acquire Purchase Orders from customers with proper lead-time and enter them into system for effective production run scheduling and forecasting • Maintain margin goals and manage pricing for customers • Collaborate with multiple departments to propose and implement solutions to customer challenges • Provide accurate reports to customers • Ensure samples are requested and delivered in a timely manner • Develop key action plans to increase customer satisfaction within the channel • Probe customers for future sales opportunities

- Communicate daily with master distributors, customers, and sales partners; both international and domestic.- Coordinate with operations and logistics partners to effectively get customer's orders delivered on time; while understanding each customer’s expectations and unique needs for import and selling in their country or area.- Drive improvement in current processes and implement new ones where needed.- Manage 75+ Commercial and Retail accounts, each ranging from $50 K to $1+ MM in annual sales.- Project manage customer needs – coordinate with internal departments, including but not limited to: product creation, sku management, technical support, and logistics.- Lead entire value stream to set up, meet customer expectations, and maintain and improve the relationship.

- Credit Consultant- Credit Repair Sales

- Create Social posts/interactions and blog content- Build and manage Amazon Affiliate Links- WordPress website content- Email Customer Support- Ebay & Etsy Customer Support- Manage Shopify website content- Manage products

- Created training and resources available to Sellers through the Walk-Me program which resulted in a 318% interaction increase - Oversee Social Media program and content- Manage and create HubSpot and SquareSpace website content- Build and send HubSpot marketing emails and content- Responsible for onboarding and training support team

- Manage and develop strategic support practices to help Sellers grow their business- Identifying, reviewing, and updating training materials, processes and procedures, and other documents related to department

- Analyze current state of Business to Business (B2B) practices- Lead a stream of work and produce high quality deliverables, providing key input to shape the strategic direction

- Lead role in launching 8 major products in retail by coordinating assets needed in launch packets, POP messaging, order management, along with retail and eCommerce marketing- Create product assortments and manage SKU portfolios- In the last 3 years grew product retail space by 32+ feet across 865 JOANN, 50 Spotlight (AU), and 3522 Walmart store locations - Implemented JDA Space Planning Software Program- Onboard drop ship programs for three major retailers resulting in an additional $5.4 MM revenue- Create and manage rich content product pages for Amazon, Walmart, and JOANN increasing traffic by an average of 34% which resulted in incremental lift of $345 K in sales - Collaborate with Logistics and Operations team to analyze data and implement changes to increase Walmart fill-rates that were below 10% to over 80%- Support multiple airings on HSN which lead up to sales over $2.8 MM during 215 minutes in a single day – historically the fastest sales run rates in category- Manage HSN QA and On-site Inspection process- Led cross functional teams, including Channel Marketing and Graphic Design, to planogram and merchandise resets and seasonal product in retail spaces- Responsible for recruiting, onboarding, & training team - Identifying, reviewing, and updating training materials, processes and procedures, and other documents related to department

- Assisted in launching several kiosk sites across the country - Trained and supervised 10+ employees in product knowledge and retail sales - Created direct mail and email campaigns - Analytical lead on sales history and A/B testing

- Lead team of 25+ members with phone and email product support- Supported the launch of 2 major product releases - Created training program to help team members learn new products being released- Responsible for recruiting and training customer support team members

- Implemented CRM Software and increased productivity by 65% and reduced customer hold times by 8 min- Key member in website redesign which resulted in better customer experience and increase in sales- Supported the launch of 3 major product releases - Managed company message board and interacted with consumers on a daily basis- Wrote weekly newsletters keeping consumers up to date with product releases and relevant craft information- Wrote 2 articles published in popular craft magazines on the subject of digital crafting and scrapbooking- Responsible for recruiting and training customer support team members- Managed a team of 15 customer support representatives- Led weekly cross-functional meetings with software development, website developers, and graphic design team to ensure our products and websites were exceeding customer's needs and expectations- Company was acquired by Cricut, Inc

- Converted artwork to .Tiff, .JPG. and .PNG file formats within Photoshop