In charge of all online orders and Omni operations, including fulfilling online orders for store pick up and ship from store, packing orders to ship from store, receiving orders for ship to store, delivering items for curbside pickup, maintaining and ordering all omni supplies and inventory, back stock, stock room audits, assisting in loading and unloading trucks, and supervising, directing, evaluating, and training of all omni staff.

Completed store opening and closing procedures, balanced tills, conducted routine inspections of incoming materials to check for quality and compliance with established product specifications, maintained complete documentation and records of all purchasing activities, removed poor performing items from future buys, supervised and directed staff, responded to and resolved customer questions and concerns, cleaned and organized store, presorted, purchased, and priced items from customers.

Managed scheduling, billing and payroll, oversaw care, grooming and medication of pets during temporary kennel stays, prepared food, cleaned enclosures, and administered medications to treat acute and chronic conditions, treated illness or injuries following experience or instructions of veterinarians, developed schedule for kennel attendants to balance walking, feeding, and socializing needs of animals in care, performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact, inspected facilities to determine maintenance needs, planned work schedules according to personnel and equipment availability, hired, oversaw, taught, encouraged and when necessary disciplined or let go permanent staff to keep operations optimal levels and better serve pets and their owners.