Lori Dominick Email and Phone Number

Key Qualifications - Health Coach: • Coach clients individually and in groups through motivational interviewing using open-ended questions, affirmations, reflections, and summaries. • Independently Facilitated up to 20 group forums of 100 people in an online setting to help clients develop a healthy lifestyle.• Additional responsibilities: Core Wellness Advocate, attended Quality Management meetings, participated in experiments with journaling and customer service. • Remotely utilized online systems such as Slack, Guru, Google Suite, Trello, and Zendesk for communication and support. Key Qualifications - Management: • Improved hiring processes to better match staff skills with job responsibilities, improving efficiency and keeping labor and training costs within budget.• Led and mentored 17 supervisors to improve business practices and run profitable businesses.• Introduced customer service training which increased Very Satisfied guest service ratings by 45%. • Managed 7 corporate and self-operated businesses simultaneously while following departmental, university, county, state, and different corporate policies and procedures.