Lori Donovan Email and Phone Number

Develop strategies to raise prices to manufacturing customer to increase margins. Built relationships with Midstream Gas customers to expand customer base to other plants.

Aftermarket Business Development for all the UOP Equipment installed around the world. Working and coaching sales, developing leads, marketing, customer training, Value propositions and motivating sales professionals to look for customer pain and find a way to solve the pain not sell a piece of equipment. Changing the Sales personnel from selling parts to selling solution packaging was a challenge that was accomplished first in Malaysia and the customer was please with the outcome. It was a team win, but the local sales team had to have a change in the way they sold to accomplish this.

Managing, developing and sales of parts and service tiered offerings for UOP Equipment.

Responsible for sales to the Refinery and Petrochemical industry for UOP Industrial Water Technology. Territory is America's and assist in ROW. Presidents Club winner in 2015. First sales of new offering to Refinery. Contract negotiation and communication coordination with customer on first project and continued service for technical support.

Responsible for tolling and production of product in a sold out plant. We sold record kg of product and produced it in record time at a lower COGS than historically.Working with reseach for new product development and marketing for product placement. Worked with internal customers for new applications and projects. Responsible for setting up SAP and SFDC new applications and processes for new division of Honeywell.

Working with a new division of UOP. Marketing to existitng UOP customers in with a different product line, using VOC. Product line Management for production, marketing, sales. SAP set up for new products, New Sales types and new division. Ran a greenbelt project to input treater units and reload evens in SalesForce.com to remind sales of reload frequency on projects with long reload timing/

Working as number 2 on a team of 4 to service Exxon Mobil Refinery in Channahon, IL, where I ran the daily analysis and made recommendations to optimize treatment and control costs.Serviced the SRU process amine (Flexsorb) to CITGO Refinery in Lemont, while servicing ExxonMobil 5 days a week. Awarded COP Silver, profit increase and Star Club Bronze, New sales growth in first full year at Nalco of $215k.

Worked on the service team for a large refinery, largest account for MITCO.Monitored treatment options, and analyzed data; introduced programs to determine optimal health of biological wastewater treatment plant; presented the data and to the operational, engineering and management personnel monthly. Initiated special projects for steam contamination, emergency treatments for process upsets, finding appropriate chemicals to solve the problems, and aid in determining Crude slate that was causing process upsets.Coordinated with maintenance and engineering personal on daily applications and "turn-around" requirements.Designated Team Leader when Account Manager was absent.Worked with Area Managers, Engineering Managers and Plant Manager, at Refinery to solve problems with process and environmental applications.Consulted with purchasing for products and services that MITCO had available and others that MITCO did not supply.Trained sales force on metal treatment application after 3 months at MITCO.

Maintained the equivalent of 2 territories, while still having new sales growthWon Sales Awards for 2000 with $125K in new sales, 2004 with $250K in new sales, and 2005 with $400K in new sales. Sales growth in 2006 was $190K.Sold into chemical, plastic, refinery and food plants to engineering, operational and management personnel.Advised maintenance and engineering personnel on "turn-around" needs and water treatment applications.Solved customer problems with products and resources within Ashland, including departments outside of Drew.Worked with operations, maintenance, engineering and plant management and presented service results and budgetary information annually with all customers over $50K annual sales. Developed and reviewed territory plans and discussed strategies to complete those plans.Coordinated engineering, IT and equipment personnel to assemble an automation package for a large customer that netted additional $300K/year for a 5 year contract.Aided customers and customer service with invoicing.Trained operations personnel on monthly training topics and top accounts. Retained the GE Plastics account after GE purchased BETZ, even with corporate pressure.

Sales and service to wastewater in metal platers and circuit board shops.Start up company, first sales representative.Formulated products specifically for each application and sold 3 new accounts in first 6 weeks.Prepared marketing literature for products and applications Sales netted $250K in profit after first year.

Sales and Service of circuit board and plating waste treatment in the MidwestAchieved Sales Growth from $16K/month to $60 K/month in first year

Sales and engineering of Nitrogen and specialty services to refinery and chemical plantsAchieved 50% growth in Sales, in first year. Negotiated new contract pricing with Exxon Chemical AmericasArranged Terms & Conditions with each client. Worked "turn-around", furnace cleaning, and other Maintenance applications for refinery and Petro chemical plants. Supervised UCISCO personnel on larger jobs to assure quality and safety.Worked with engineers to determine the timing and need for products and services in each process unit.

Sales and Technical service to municipal and industrial markets.Worked on special projects for customers to solve problems using multiple products and services.Retained customers in competition with lower priced foreign companies while maintaining pricing.Sold new business to have 70% sales growth.Started lead generation telecommunication program and trained office personnel to initiate calls.

Operations of water and wastewater treatment plantsSupervised 5 laboratory personnel and 8 plant maintenance personnel at 2 locations Managed chemical budget, including purchasing and bidding