Lori Downing, Pmp Email & Phone Number

Georgetown, TX, US

Georgetown, TX, US

Middleton, WI, US

Wilmington, DE, US

• Led teams responsible for Implementation, Integration, and Proof of Concept programs in the deployment of Accounting AI SaaS solutions for Enterprise customers.
• Established strategic deployment methodologies, documentation, and best practices in Confluence for all project types.
• Implemented project management software solution in Jira to streamline processes, track tasks/deliverables, and report on KPIs.
• Achieved 40% average implementation timeline improvements by scaling delivery. Structured Key Performance Indicators against measurable goals for tracking business growth.
• Initiated post-implementation customer satisfaction and stakeholder surveys utilizing data for improvements.
• Created ongoing partnership with Product & Engineering to create action plans and expedite issue resolution for customers.

Austin, Texas, US

• Led Implementations and Professional Services teams for an industry leading employee experience SaaS platform.
• Established project utilization processes and accountability. Led capacity planning, scheduling, and staffing to meet contract demands.
• Established customer satisfaction surveys for all teams with the end goal of ensuring stellar customerexperiences by utilizing data for continuous improvement.
• Led establishment of post-implementation enablement and utilization of products to ensure renewals.
• Established key project management processes, templates and best practices.
• Established a formal issue triage process to expedite resolution for critical bugs. Go-to escalation point for critical client issues.

Austin, TX, US

• Led and managed a high-performing team of Project Managers and Program Managers delivering quality FinTech SaaS implementations for client platform upgrades, product upgrades and new products.
• Partnered with PMO to develop and evolve project methodology. Drove efficiencies through continuousprocess improvements and lessons learned. Analyzed project metrics and aligned initiatives with business.
• Fostered a strong culture of collaboration within the team.
• Launched major initiatives for the global team Follow the Sun Model. Included developing a new projectmethodology for half of all platform upgrades to be performed by global resources.
• Built strong cross functional collaboration to align goals and expectations. Worked closely with client success, PMO, product, QA, and engineering to develop creative solutions for clients. Participated in RFQ/RFP.
• Appointed as Early Adopter Program Manager, driving timely new product introduction with implementation of new platform versions and products to meet product launch goals. Involved creating implementation methodologies.

Austin, TX, US

• Served as Subject Matter Expert for project management.
• Instrumental in defining and refining project methodologies to keep up with product and industry changes.

Austin, TX, US

• Managed multiple, simultaneous online banking platform upgrade projects.
• Established project management methodology for upgrades including repeatable processes and templates.
• Led major improvement initiative to reduce project duration and hours effort by 50% for all upgrade projects through efficiencies while maintaining quality and boosting customer satisfaction.

Austin, Texas, US

-Managed asset tracking hardware/software implementations for universities, corporations, and state agencies. -Managed evacuation system hardware/software implementations and programs for state programs including Texas and South Carolina. Managed the evacuation system deployment for emergency events such as wildfires and hurricanes.

Portage, MI, US

-Managed records management software implementations and programs for County governments.

Austin, Texas, US

-Managed implementation of Troux product deployments for Fortune 1000 and federal government clients.

Ba, Communication

Ms, Management Information Systems