Executive Assistant, Director of Customer Experience | Edmonton North Operations• Established a positive rapport with incoming clients by acknowledging, understanding their needs, and explaining appropriate information based on their situation• Conducted, advised, and acted in the name of the Director on all relevant questions pertaining to the administrative and business activities of the office and ensuring strict confidentiality was always maintained • Prioritized workflow while ensuring the Director’s schedule, appointments, reservations, and travel arrangements were well established• Prepared service requests through Wipro for IT support and Harvard for building maintenance and facilities• Processed expense accounts, purchase orders and invoices to proper cost centres in compliance with financial policies and procedures• Managed tickets to events, co-ordinate executive communications, including taking calls, responding to emails, and interfacing with clients ensuring there are no conflicts and travel travel time is conducive to be on time.• Experienced with preparing meeting minutes, planning special events and making travel arrangements including scheduling of presentations within the external business sector• Entered vacation and flex days into Oracle for Team and other employees who required a Timekeeper

Executive Assistant | Parkland Division and Edmonton Operations | 2007 – 2015• Dealt efficiently, effectively, and courteously with internal/external customers through personal contact, mail, e-mail, and telephone • Planned, organized and co-ordinated functions and special events for the Executive and Team• Prepared Risk Management documents for Board of Director’s meetings• Prepared internal and external documents for team members and industry partners including tracking of internal and external documentation• Tracked performance reviews using Human Resources Team site and provided updates to Leadership Team• Utilized Oracle I-Procurement and I-Expenses for internal document processing• Prepared minutes from meeting for Management Meetings, Safety Meetings, Peer Review Committee

• Assisted Manager and 2 General Supervisors• Word, Excel, PowerPoint, Oracle I-Procurement and I-Expenses, NGSIS• Prepared minutes from meetings, made travel arrangements, prepared correspondence, planned lunches, special events, attended Safety Meetings, Peer Review Committee, general office duties, key contact person for employee enquiries at the Service Centre