Lori Leblanc work email
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Lori Leblanc personal email
Results-driven process improvement advocate with a proven record of building strong internal/external relationships leading to customer retention, increased revenue, product adoption, and enhanced customer experience. Especially strong in business requirements analysis, payment processing project definition and leadership. Effective communicator with a consultative approach and extensive experience in relationship building, negotiation, problem resolution and operational efficiency.
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Sr Transformation Solutions ConsultantWorldpay Mar 2022 - Dec 2022Define, Design and Deliver operational solutions by evaluating business requirements and organizational objectives. Provide industry knowledge and payments experience advice to inform business decision making. Apply structured methodology and process modeling to create actionable deliverables. Establish and maintain key stakeholder relationships, following change management practices to drive operationally efficient results. -
Enterprise Customer Value ManagerHighradius Mar 2020 - Mar 2022Houston, Texas, United StatesThe HighRadius Integrated Receivables SaaS platform optimizes cash flow through the automation of receivables and payments process across cash application, credit, collections, deductions, electronic billing and payment processing. I build trusted client relationships to identify solutions and define measurable success criteria to achieve desired business results for a world-class customer experience. -
Enterprise Relationship Manager, Strategic AccountsVantiv Apr 2010 - Mar 2020Responsible for the retention and growth of a merchant portfolio with over $4 billion in annual sales representing revenues of >$18 million. Vertical expertise in recurring memberships, online retail, health and beauty, and multi-channel (online, telephone & retail). - Consistent annual revenue increase by cross-selling value-added products and services - Analyze merchant payment processing metrics to identify and recommend process improvement opportunities- Lead dialog with internal and merchant C-level executives to drive cost effective business solutions. -
Manager, Customer ServiceFidelity Investments 2007 - 2010Lead customer service team to support Corporate Purchasing, Accounts Payable and Travel & Expense tools and applications. Manage resource allocation and work distribution to deliver results that exceed established call metrics. Key stakeholder in cross-functional project teams designing corporate facing compliance initiatives. Document procedures and test new systems prior to team training and go-live. Partner with communications to develop effective messaging content and distribution channels to minimize call impact. Drive continual lean process improvements by analyzing and trending customer contact volume drivers. -
National Account ManagerChase Paymentech 1998 - 2006Managed and retained account base of premier strategic domestic and global clients through proactive and executive relationship-building strategies, on-site visits and consultative service delivery. Developed additional revenue streams, captured opportunities for base expansion, and lead complex contract negotiations. Managed cross-functional communications and problem resolution throughout project life cycle and final quality analysis.
Lori Leblanc Skills
Lori Leblanc Education Details
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Notre Dame College, Manchester, NhCommunication And Media Studies
Frequently Asked Questions about Lori Leblanc
What is Lori Leblanc's role at the current company?
Lori Leblanc's current role is Strategic Relationship Manager|Business Operations|Payments Expertise|Customer Success.
What is Lori Leblanc's email address?
Lori Leblanc's email address is lo****@****ius.com
What schools did Lori Leblanc attend?
Lori Leblanc attended Notre Dame College, Manchester, Nh.
What skills is Lori Leblanc known for?
Lori Leblanc has skills like Electronic Payments, Payment Card Processing, Credit Cards, E Payments, Strategic Partnerships, Merchant Services, Payments, Payment Gateways, Payment Systems, Debit Cards, Payment Industry, Mobile Payments.
Not the Lori Leblanc you were looking for?
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4ey.com, meredith.com, meredith.com, gray.tv2 +177032XXXXX
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Lori LeBlanc
Manager | Pharmacist | Operations Manager | Director Of Operations | Manager Of Operations | Business Integrator | Virtual Assistant | Life Coach | Health CoachGreater Houston3gmail.com, hotmail.com, worldfinancialgroup.com10 +128160XXXXX
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2lmoga.com, gulfeconomicsurvival.org
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