Lori Edinger Email & Phone Number

Lexington, Ky

Lexington, Kentucky, United States

Georgetown, Ky

Provide manager with detailed information regarding rep attendance (i.e.: daily absences, tardies, requests for time off). Track and provides feedback to manager regarding inbound call percentages. Includes monitoring inbound calls and making sure that adequate coverage is available. Continually evaluates processes and procedures for team. Maintains Procedure Manual. Provide feedback to manager regarding general rep performance and personnel issues. Assist in hiring and training of new employees. Insure employees have appropriate training and other resources to perform their jobs. Coordinate necessary schedules for rotating duties. Serve as the backup in the Manager’s absence. Use excellent customer service skills, timely follow-up, and follow through when dealing with direct reports and the entire management team. Prepare written correspondence to customers to address any problems associated with a customer’s account such as internal errors on past due statements or explanations of account activity. Conducts employee evaluations, maintains personnel records and performance manage staff. Make recommendations regarding disciplinary action of personnel as necessary. Develop, implement and promote staff education opportunities that offer professional development and skill enhancement. Perform other duties as assigned or requested.

Performance of daily activities to include account management and monitor changes in customer’s financial status and payments. Establishing strong relationships with the market center and support teams. Resolution of overdue accounts, unapplied payments and follow up with customers and market center support on such accounts. Communications via phone, email, fax and letters in regards to status of invoice payments. Preparation of delinquent accounts to be placed with collections per the Aramark Uniform Services Policy.

Prepare and correctly process various UK business forms, includingDAVs, IDIVs, RFPs, purchase orders, cash transmittals, and requisitions.Filing of all documentation, enter edits in the Procard database and reconcileledger sheets monthly. Review all job order billing statements and distribute. Assist with monitoring departmental grants. Coordinate annual inventory process and tag all new equipment. Assist in interpreting UK, KMSF, and departmental policy. Order office supplies, assist with answering phones, distribute mail, and other clerical and support projects as assigned.

Provided clerical support for the Division of Neurosurgery includinggeneral and patient correspondence/document production, filing, phonecoverage, maintaining office supplies, and mail distribution. Triaged callsfor multiple doctors, acted as a liaison between division and patients,referring physicians, pharmacies, etc. Edited financial reports, andattended classes through HR to remain up-to-date regarding accountingpolicies and procedures. Responsible for scheduling new patient clinicalappointments, typing of daily attending notes and clinic notes on patients.Maintained all office files, including patient’s medical records chart.

Responsible for supporting the Assistant Dean of Nursing in all aspects ofplanning and implementing projects such as program development andgrant preparation, including researching and reviewing of pertinent informationassociated with each project. Marketing: Served as the resource person forchanges/updates to web site for all campuses, produce/update programbrochures as necessary, prepare orientation materials, and handle othermarketing functions as necessary. Assisted college units as needed, servedon committees, and contributed to institutional consolidation efforts byserving on district committees as assigned. Bookkeeping of division’soperating budget, developed spreadsheets for expenditures, purchasing forall programs/campuses and reconciled monthly budgets.

Duties included expediting patients, scheduling appointments and surgeries, telephone triage, chart prep and maintenance, filing, greeting patients and device representatives, registration of patients, insurance preauthorization/precertification. Responsible for cross coverage of other Medical Receptionists and additional responsibilities on a limited basis. Maintained positive relationships with patients, family members, other visitors, and fellow employees. Responsible for clinical, technical and clerical support associated with the scheduling of procedures within the clinic, as well as coordination of procedures off-site.

Provided clerical support for the Division of Neurosurgery includinggeneral and patient correspondence/document production, filing, phonecoverage, maintaining office supplies, and mail distribution. Triaged callsfor multiple doctors, acted as a liaison between division and patients,referring physicians, pharmacies, etc. Edited financial reports, andattended classes through HR to remain up-to-date regarding accountingpolicies and procedures. Responsible for scheduling new patient clinicalappointments, typing of daily attending notes and clinic notes on patients.Maintained all office files, including patient’s medical records chart.

Bachelor'S Degree, Accounting, Cum Laude

Associate Degree, Accounting, Magna Cum Laude