Lori Edmondson Email and Phone Number

Administrative Assistant for the State Court Judge of Catoosa County

Heathcare Marketplace advocate

Retail Sales

Sales agent responsible for answering and resolving customer inquiries and hesitations.Made customer aware of available promotional opportunities and gain agreement to run creditapplication.Build knowledge through independent learning and utilize sales strategies to close a sale.Responsible of maintaining a closing rate of 20% or higher.Assisting customers with order status and resolving order issues.

Work with a team of 16 individuals on a daily basis.Supports sales representatives in creating new accounts and upgrading existing service.Quickly and effectively solved customer challenges.Maintained quality control, constantly seeking new ways to improve customer service.Exceed customer expectations and maintain balance with metrics.

Single point of contact for providing Choice Fund / High Deductible Health Plan product information tocurrent and prospective customers.Professionally interpreted and relayed benefit and claim information to customers and business partnersboth internally and externally.Assisted various Client Service Partners on urgent/escalated deductible, eligibility and Choice Fund issues.Acted as Subject Material Expert and Fill-In Tech Coach providing assistance, education and problemresolution for all CCF products.Provided exceptional research and capability to analyze and develop a response to callers' inquiries toachieve one and done service.