• Director of Operations: Leads and manages all business operations, including workflow and office management, payroll, human resources and process implementation. Oversee the entire employee lifecycle, from interviewing and onboarding to offboarding and training and development. Utilizes CRM to track all client contact and preferences, run reports and lists for marketing and analytical purposes, track pipeline opportunities and set tasks to ensure team efficiency. Acts as the liaison between owners and employees, ensuring seamless communication and effectiveness. Only non-owner member of the Leadership Team, responsible for strategic decision-making and business direction.

• Director of Client Services: Played an integral role on a four-person team, focusing on client needs and policy management. Educated clients on their insurance policies and helped serve them by completing any changes or updates they requested. Grew the business by processing insurance applications, managing underwriting and monitoring sales reports. Implemented efficient processes to enhance team performance. Participated in marketing strategy development and client appreciation event planning. Managed the team’s calendar, scheduling over half of the meetings. Oversaw business operations, including maintain active licenses, bill paying, office supply management, technology updates, and compliance audit prep.

• New Rep Support Director: Managed the support team to new financial representatives and summer interns at Goris Financial Group. Boosted company business by providing high-level client service and support, managing underwriting and overseeing insurance product applications for 15 financial representatives. Maintained weekly productivity spreadsheets, managed multiple projects concurrently, and ensured timely meeting preparation. Assisted new representatives in developing their businesses through comprehensive education on Northwestern Mutual products and sales techniques. Implemented new training regimen for representatives hiring their own staff, successfully training six new assistants within one month of its introduction.

• Data Analyst: Responsible for compiling 1/3 of season’s scouting reports including the evaluation of opponent’s season, game-by-game box scores and game tape. Created and presented video edits to the team only after a thorough analysis and execution of game strategy was developed.• Recruiter: Accountable for communications with 2012 prospective student-athletes, including scheduling campus visits, phone and email correspondence, as well as campus and facilities tours. Promoted the women’s basketball program by consistently updating content in social media and sending out mailings about the school’s academic/athletic opportunities to future players. Maintained the recruiting database to provide a systematic approach in staying current with future recruits.• Scheduling: Aided in the scheduling and preparation of at least 80 practices on the season by gathering 13 players’ schedules, and coordinating with the men’s basketball team as well as the facilities manager for gym times. Also formed a schedule for summer recruiting tournaments, which consisted of hundreds of teams, to assure the coaching staff was managing their time scouting as many recruits as possible.• Film Exchange Management: Accountable for negotiating game tape exchanges with other teams. Responsible for making sure films requested are given and received by both parties. Proficient in exchange software including GameTapeExchange, ezXchanges, and Hudl.• Accolades: Led team to program’s first NCAA Elite Eight appearance, set school record of 25 wins in a season and a 21-game winning streak, finished with a number 5 final national regular season ranking, and went 14-0 in the UAA Conference.

• Recruiting: Coordinated every official and unofficial campus visit for all women’s basketball recruits, including paperwork, campus tours and selling of the University of New Haven as an academic institution and athletic program. Managed all efforts associated in the acquisition of 2012 recruits and successfully recruited a scholar athlete for that recruiting class, while simultaneously pursuing a Masters in Sports Industries.• Community Outreach Programs and Fundraisers: Effectively met the extensive demands associated with organizing, promoting and directing team basketball clinics, fund raising projects, and special events such as the Pink Zone and Midnight Madness games. Raised approximately $500 for cancer research with nearly 40 participants, increasing both categories from the previous year’s 4K run/walk event. Brought in record-breaking proceeds of over $3,500 from the Pink Zone initiative by selling ribbons, t-shirts and other donations.• Team Travel Coordinator: Compiled directions and travel itineraries for each away trip, including food, entertainment and lodging for 18 people. Accurately maintained restricted budget by negotiating group discounts.• Counselor: Mentored players to realize their unlimited potential to prepare themselves for a successful start within their individual career paths post graduation. Currently stays in contact with former players to instruct, review, and critique resumes and cover letters for job applications.• Managed Team Aids: Hired, trained, scheduled, and supervised four volunteer team managers that were required to be present at all practices, aiding in game day operations and video.

• Customer Service: Monitored and answered emails and voicemails in a timely manner with a positive and friendly attitude. Fielded main line telephone calls, answered all recruiting questions and scheduled appointments. Performed orientation conference calls for all new prospects, as well as specialized group calls on certain recruiting topics. Consistently ranked amongst the top in monthly productivity for scheduling the most appointments with recruits and families.• Educator: Very goal oriented and self-motivated in performing day to day operations which included advising families through the recruiting process; instrumental in putting families and their recent high school graduates in the best position to attain their children’s goals of being successful collegiate athletes.