- Facilitate annual talent calibration and development plan process for succession management.- Oversee all leadership development courses and teach standardized and customized curriculum.- Conduct observations for feedback on group dynamics as part of a weeklong residential leadership development program.- Provide organizational services related to team interactions and performance, emotional intelligence, personality preferences and conflict resolution.

- Oversaw all programs and services offered by Organizational Development through the Education, Process Improvement and Organizational Relations departments. - Created an Organizational Relations department dedicated to the patient's front door experience (greeter and shuttle services) and the administration of the Clinician Workplace Observation Program.- Worked closely with the administrative executives (C-suite) on all aspects of Organizational Development.

- Developed a Clinician Workplace Observation Program designed to assist physicians and advanced practitioners with behavior and communication in the exam room to improve patient understanding, compliance and satisfaction. - Managed all patient, employee and physician satisfaction survey administration, communication and action plan implementation for improvement.- Oversaw all training related to onboarding new employees as well as soft skill and computer development including use of the electronic health record and practice management systems.

- Created a successful, data driven Process Improvement Department to lead frontline teams to develop and implement viable solutions.- Instilled a culture of continuous improvement by sharing lean six sigma theory and practice in the healthcare industry.