- Presides over operations & management of optometry office. Manages team to successful goals, exceeding YOY results.- Responsibilities include: Quarterly inventory reporting and management, budgeting, purchasing, P/L review, staff scheduling, payroll, daily reporting to DM, employee reviews, hiring/interviewing new talent, daily/weekly/monthly goals and contests, patient inquiries, patient orders, troubleshooting patient issues, ensuring team accountability.- Works with Senior Management to improve and develop team performance, identifying leads and lags to exceed monthly goals.- Plans, leads, and follows up on organizational & operational changes.- Flex to other locations, providing support and assistance to GM’s and staff.- Encourages and directs staff to leadership opportunities within company.- Regularly meets with product representatives for education and newest innovations in field.- Closely works with optometrist to ensure smooth day to day operations, patient scheduling, purchasing, productivity, developed plans of action to meet and achieve goals.- Team management to ensure all responsibilities are being met, one-on-one meetings to encourage and guide associates.

- Compassionate manager, encouraging and mentoring team/staff. Assigned tasks to associates, tracked progress and updated district manager as necessary.- Experienced in guiding customers to achieving their best look as well as maintaining and merchandising products. Professional working knowledge of luxury brands.- Experienced in communicating with optical laboratories and eyewear representatives to create, meet, and exceed needs of patients.- Provided exceptional patient services by meeting patient needs/lifestyle and initiating innovative and effective sales strategies and techniques.- Built and cultivated long-term relationships by exceeding expectations resulting in solid patient confidence and following.- Reported and managed accounting of inventory.- Dispensed, repaired, adjusted, and fit glasses and contact lenses.- Maintained patient files and records in accordance with HIPPA.- Passionate about creating the optimal patient experience and following the core values of the company to ensure 100% satisfaction.- Top company sales leader that thrived on excellent customer service, passionate patient relations and a genuine desire to help others.