Lori Gerhardson Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

Bloomington, Minnesota

Establish and maintain open communication among teachers, administrative leaders, and students to quickly identify any technology-related issues and resolve them. Provide one-on-one technical support to elementary school personnel—29 staff members and 300+ students—on software, hardware, and classroom technology. * Collaborate with the principal, building staff, and PTA members to compile a monthly newsletter which is sent to more than 200 families. * Manage the elementary school website and social media accounts, ensuring alignment with the school district standards. Write and develop copy, create engaging images, add events to the online calendar, and maintain working links for any external offerings. * Create and deliver concise training materials on the requirements for mandated state and district testing. * Administered required state and district testing process for 275+ students, ensuring the confidentiality and security of all testing materials and promoting the academic integrity of testing. * Generate and organize the process of distributing and collecting Chromebooks to 1000+ students.

Minneapolis, Minnesota, United States

Collaborated with the owner to provide exceptional customer service, enhance branding and knowledge of the store, and promote product offerings and services. Wrote detailed instructions and trained sales staff on accurately entering and updating customer data. * Partnered with instructors and the store owner to write a weekly email which was transmitted to over 1,400 customers and a printed newsletter distributed to more than 7,000 customers. * Developed ideas and produced brochures and documents for trade shows, special groups, and promotions.

Applied expert knowledge of editorial and quality control practices to design, create, convert, modify, and prepare files for print, online, and distribution. Implemented current trends and practices in editing and proofreading relative to the field of product and service offerings by the organization. Projects included fact sheets, newsletters, surveys, informational letters, technical specifications, and brochures. Worked across multiple locations of the organization. * Partnered with sales and marketing team members to develop a cohesive group of standardized proposals which were presented to customers to create and convey a consistent message. * Served as a mentor, coach, and trainer for the technical writing group; established writing standards, prioritized writing assignments, and collaborated with cross-functional departments to product deliverables.

Bloomington, Minnesota

Documented processes and procedures, developing integrated online help files and printed user manuals for software products. Ensured written documentation was understandable by both technical and non-technical personnel.

Florham Park, New Jersey, United States

Designed Microsoft Word format standards, created guidelines and standard operating procedures, developed templates, and implemented style sheets according to customer requirements. Initiated and completed a reference guide for outside consultant usage. Interviewed Subject Matter Experts (SMEs) to ensure content accuracy.