Lori Gerlach Email & Phone Number

- Customer Success Management- Onboarding new clients and customers- Property Management over 25 AirBnbs- Consulting on 2 AirBnB startups- Creating and marketing products on Teachers Pay Teachers- Notary and Loan Signing Agent- AirBnB host and co-host- Social Media Marketing for 3 companies on multiple platforms (TikTok, Instagram, Facebook, LinkedIn.

Houston, TX, US

- Manage 50-80 coworkers- Book Travel- Organize Events- Take care of expense reports, cash receipts, payables- Receive and deliver mail- Operations Team- Create posts for internal site for employees

Klein, Texas, US

• Developed a program to transition classroom from paper to digital software, increasing efficiency and adaptability
• Collaborate with leadership to determine instructional goals, objectives and methods according to district requirements, and communicate decisions to school district personnel
• Transitioned 120+ students to be online by developing programs to increase virtual attention and learning capabilities
• Established a teaching environment with consideration of diverse physical, social and emotional learning requirements
• Conducted ongoing assessments of student achievement through formal and informal testing programs
• Perform research on relevant industry trends and instructional methods to ensure alignment with education expectations

Murray, Utah, US

• Managed and consulted on operational impacts of new programs or improvements to existing programs
• Established reporting standards and provided improvement recommendations to program managers
• Performed customer relationship management (CRM) modeling to obtain feedback and enhance program procedures
• Developed training materials that saved 75%+ on paper resources
• Managed general office operations ensuring adherence to protocols and standard processes
• Performed billing, revenue and administrative guidance focused on enhancing and streamlining customer experience

- Manage front desk operations and scheduling for 10 providers at 2 locations - Create and implement new procedures to improve office efficiency - Client insurance verification and medical billing

- Insurance Verification- Schedule appointments for 3 doctors.- Correspond with patients, coworkers, doctors, insurance, contacts companies and pharmacies daily.- Doubled sales of Optomap income within the first week.

• Achieved a 90% pass rate on Reading STAAR examinations throughout 6+ years of instruction to 300+ students
• Communicated effectively with educational leaders and staff to develop programs, lesson plans and instruction guides
• Attended professional development seminars to implement new training mechanisms and criteria
• Leverage online software and programs to enhance learning experience for diverse study body

Bachelor'S Degree, Multi/Interdisciplinary Studies

Meeting And Event Planning, Meeting And Event Planning

Earl Rudder Program, World War Ii