Responsible for equipping users with the knowledge and skills needed to effectively utilize Performio.Design and deliver training programs that cater to various user levels, from beginners to advanced users. Create training materials, conducting workshops and webinars, and providing one-on-one support to ensure users have a comprehensive understanding of the Performio's features and functionalities. Gathers user feedback and collaborating with the development team to improve the software based on user needs and challenges

Interacts with customers and establish as Trusted Advisor for Xactly ImplementationDevelops and maintains current and new implementation proceduresManages the customer effectively through proactive and succinct communicationDesigns Xactly Incent Compensation SolutionConfigures client compensation plans and reports in Xactly Incent while ensuring best practices are adopted and scalable solutions are deliveredMaintains high client billable utilization and compliance to business operations processes (timesheet, forecasting)Troubleshooting plan logic issues during unit and system testing and user acceptance testingAdopting best practices in the documentation of the solution including reporting and integration requirements and specificationsProviding knowledge transfer and document operational procedures to support successful transition to Xactly’s support teamDevelops prototypes to ensure best practices are being usedWorks with Project Manager and Senior Consultants/Solution Architect in the delivery of end-to-end solutions