Lori Goersch Email & Phone Number

Milwaukee, Wi

Manage the day-to-day client relationships and programs for assigned accounts ensuring the highest possible customer satisfaction. Process accurate and timely customer orders via phone, EDI, website or mail utilizing company and/or client database system(s). Technical resource to vendors and clients of the company to address and resolve inquiries and problems related to requests for information, special requests, pricing, information and order processing. Respond to internal and external requests for information and resolve issues regarding such items as orders, cancellations, shipping charges, delivery arrangements, methods of payment, returns, etc.Interface with vendors ensuring the meeting of quality standards and timely delivery of products.Coordinate monthly billing. Maintain inventory of program componentsMaintain customer program reporting Maintain and update dealer, client databases ensuring accuracy.

Processed and approved vendor invoices for payment. Managed weekly check runs and distribution of checks. Processed weekly payroll. Managed the processing to change payroll from weekly to bi-weekly.