Lori Gormley Email & Phone Number

Norwood, Ma

2010Set-up help desk ticketing system. Reduced outstanding tickets 95% within two weeks of inceptionAssisted with backups, images, inventory, hardware and software upgrades. Responded and resolved help desk requests via telephone, email, remote access and in-person.Identified and escalated situations requiring urgent attentionWorked independently to research and resolve complex technical issuesKnowledge of Symantec Ghost 2.5, routers Active Directory, Terminal ServicesSet-up, maintain and troubleshoot telecom issuesDeveloped and maintained knowledge of departmental roles and responsibilitiesPerformed other related duties as assigned

Boston, Ma

Provided administrative assistance as needed while maintaining discretion regarding confidential informationResponsible for Presidents business transactions including loan applications, closing packages, settlement sheets and permitting applicationsCoordinated schedules & appointmentsDraft correspondence for PresidentSupervised receptionistCreated an environment that was inviting to coworkers and clients

Maintained records for purchase & sales transactionsResponsible for the set up, relocation and management of $500,000 dollars of inventory which included stock, vehicles and equipmentObtained and maintained FEIN for property purchasedCommunicated with closing attorneys regarding paperworkSet up escrow accounts for customersResearched, set-up, maintained and updated database for maintenance requests and resolutionsResponded and resolved customers complaints in a timely mannerEffectively handled customer inquiries and rental postingsResponsible for all billing related to utilities, mortgages, loans, permits and inspectionsCollection of rentResponsible for all telecommunications and technologyFamiliar with general office equipment, contacts, supply needs and troubleshooting