Director level position responsible for ensuring compliance with laws, regulations and policies that govern 100+ million dollar statewide contract. Provides contract analysis and supports contract negotiation. Coordinates response to legislative initiatives including drafting testimony and meeting with state officials. Responsible for drafting policies & procedures and continous review to ensure compliance with evolving state and federal laws as well as contract requiremnets. Report directly to the CEO and responsible for development and oversight of an effective compliance program. Chair of the Compliance Committee. Provide staff education on compliance, fraud, and privavcy issues. Respond to accredidation and regulatory audits, oversee investigations of potential compliance violations, manage an aggressive fraud and waste monitoring program, and develop corrective action plans as needed.

Advocated for the rights of members in all aspects of health plan operation. Produced extensive materials and documentation to demonstrate compliance with enrollee protections. Supported policy and procedure development in the area of member rights. As part of the senior management team, was responsible for oversight of contract and regulatory requirements related to member rights and responsibilities; reported directly to the CEO. Liaison and resource to advocacy groups, plan members and state officials. Assisted consumers and family members in understanding and accessing plan services.

Assists consumers and family members in understanding and accessing Plan services. Provides peer to peer support and education to consumers, families, and other stakeholders in the behavioral healthcare sysetm. Provides information and support to network providers and disseminates information to consumers and professional communities. Acts as a liason and resource to advocacy groups and supports collaborative relationships with Plan. Assists senior management in development and implementation of plan operations.

Managed a program that provided support and resources to young adults transitioning from youth services to independent living. Supervised staff assignments, work schedules, and budget for transitional living program. Developed a standardized method of documenting client needs. Maintained databases, reports, and compliance documentation for state contract and two federal grants. Expertise in management, training, development, negotiation, and budgeting. Assisted clients with accessing community resources. Assisted low-income families dealing with psychosocial issues and advocated their needs to appropriate agencies or staff for further assistance. Easily established rapport with people of all ages, cultures, and beliefs.

Developed and implemented a comprehensive curriculum to provide daily living skills training for adolescents and young adults. Assisted clients with accessing community resources. Provided case management to diverse families with psychosocial issues and advocated their needs to appropriate agencies or staff for further assistance. Provided health education and promoted healthy living. Established rapport with people of various ages, cultures, and beliefs. Developed and led educational groups for teen parents. Provided community outreach and crisis intervention.

Coordinated work activities of a multi-discipline team and anticipated client needs during 24-hour shift at a group home. Facilitated daily educational activities. Provided crisis intervention and dispute resolution.

Conducted classroom and lab instruction for undergraduate Introduction to Psychology course. Counseled students in academic and non-academic deficiencies, resolved problems, and made referrals. Designed classroom presentations to meet students' needs and abilities. Incorporated various teaching methods to adapt to the student's needs. Lectured, demonstrated, and used audiovisual teaching aids to present subject matter to class.

Performed extensive legal research for various aspects of civil litigation. Performed research, drafted memos, and authored appellate briefs for a general litigation firm.

Assisted Professor with lessons and lab instruction for Introduction to Psychology course. Assigned lessons, corrected papers, and administered exams. Counseled students when adjustment and academic problems arose. Taught study skills, organizational skills, and test taking skills.