Customer Support Specialist Ii
Current• Manage assigned incidents; Regularly update to ensure staff have the most up-to-date information on our client service requests• Procurement for Membership and LOGIS; Work with Network Services staff to prepare quotes for Members and LOGIS personnel• Review and maintain software maintenance renewals for membership and LOGIS; including true-ups and new license purchases• Issue purchase orders; verify specifications and price; obtain approval from requisitioning member or… Show more • Manage assigned incidents; Regularly update to ensure staff have the most up-to-date information on our client service requests• Procurement for Membership and LOGIS; Work with Network Services staff to prepare quotes for Members and LOGIS personnel• Review and maintain software maintenance renewals for membership and LOGIS; including true-ups and new license purchases• Issue purchase orders; verify specifications and price; obtain approval from requisitioning member or department• Verify receipt of items purchased for quality and accuracy; resolve any issues with suppliers• Provide copy of completed purchase orders to Accounts Payable department• Open and close client incidents as needed• Maintain procurement files and records Show less