Lori Hamm Email & Phone Number

Back Country - Highlands Ranch Colorado

Key Duties:Responsible for managing warranty for 30-35 homes with combined total home values over $35 million.Work closely with high level home buyer clientele, Construction Superintendents and Trade Partners to ensure all obligations are met to buyers while always ensuring that Shea Homes is represented in the best possible light. Tasked with working with minimal supervision in the field to manage daily financial warranty decisions that directly impact the company’s profitability. Manage home buyer expectations and proactively communicate sometimes difficult decisions to clientele. Balance multiple priorities and assignments, while working in a fast-paced environment where continuous improvement is expected. Develop and maintain effective communications with internal and external customers.

Kansas City

Grew a start up company into a successful residential design business that has received local press and recognition. Client testimonials speak to my work ethic and willingness to go over and above on every project I am involved with.Key Accomplishments:2014 - Habitat for Humanity - developed specification boards that are currently used for finish selections in new homes.2014 - Habitat for Humanity - taught design basics workshop to new families entering the program.2013 - Guest speaker on The Real Estate Radio program.2011 - Interviewed for a full length article in the House and Home section of the Kansas City Star newspaper.2011 - Featured guest interview on the Kansas City Business Show.Certified in Design in 2004.

Lenexa, Kansas

Key responsibilities:Business systems development.Participated in building new improved operating systems that included: training coordination, performance improvement, invoicing/collections, scheduling, assignment changes and community programs.Preformed bi-weekly payroll for over 80 employees and bi-weekly/monthly billing to clients.Processed collections, unemployment and reconciled accounts payable/receivable.Communicated policies and procedures to office staff and field staff. Hired and trained field staff and preformed employee reviews and wage increase recommendations.Communicated salary and benefits to new hires.Worked with multiple insurance companies to help facilitate long term care benefits for clients.Scheduled staff and communicated care plans for clients.