Lori Herring Email & Phone Number

Wilmington, North Carolina, United States

• Deploy, assist, and administer new technologies which have been approved by Coastal IT leadership.• Assist in evaluation and selection of new technology solutions. • Lead support and security efforts for all endpoint and mobility systems. Ensure IT leadership is made aware of potential security issues or incidents.• Provide Tier 1-3 support for issues logged on the IT Helpdesk; assist Helpdesk team with solutions.• Maintain the strength of technology inventory; support hardware with routine troubleshooting and maintenance including PCs, notebooks, handhelds, and other devices. Monitor and recommend devices that require replacement to management.• Create and update end-user documentation for all endpoint solutions, including RMM tools, system imaging management, OS updates and mobile devices.• Participate in training and on-boarding process, including one to one with mobility apps as requested.• Responsible for endpoint administration and management, with a focus on maintaining standards and lifecycle management.• Maintain and manage the Mobile Device Management Platform as well as the Remote Management and Monitoring (RMM) Platform, ensuring compliance and security at all levels.• Maintain security policies; cross-train with other IT functions and responsibilities and actively serve as backup to other roles according to the needs of the IT Team.

• Maintain essential IT operations, including operating systems, security tools, applications, email systems, laptops, software, and hardware• Own projects, solutions, and key responsibilities within a larger business initiative• Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace• Enable faster and smarter business processes and implement analytics for meaningful insights• Nurture dependable IT infrastructure and networking that's always up and running• Partner with internal and external partners to communicate project status, activities, and achievements• Maintain and support Zoom Rooms and A/V hardware; provide technical A/V support for virtual and on-site events on a rotating basis• Assist in ensuring all IT assets are accurately assigned and managed using our Asset Management tools including Kandji MDM• Lead the all stages of the device lifecycle management• Onboard new employees and orient them with Litify's systems, applications, and IT policies• Update and add to help documentation, Confluence articles, for internal team use and employee use• Complete project-based work that contributes to our team's objectives• Provide a white glove service to all end users in all situations • Systems Admin- Okta SSO, Google Workspace, Password, Zoom, Slack, Salesforce, Office 365, Excel, Word, PowerPoint, Outlook, Zapier, Jira, Confluence, Loom, Kandji, and Apple Business Manager• Ability to install, upgrade, and maintain Mac hardware on MacOS, iOS and iPadOS• Troubleshoot in-office and remote network environment for end users using Ubiquiti network hardware• Experience with live-streaming hardware and software

Wilmington, North Carolina, United States

• Troubleshoot & resolve network connectivity problems including power source, network interface cards, patch cable, jack, cabling, switches, servers, phones, and software.• Maintain the integrity of administrative data by performing daily backups• Configure and install network appliances, servers, phones, routers, switches, securitycameras and wireless access points.• Instruct users in the characteristics, capabilities, operations, and limitations of softwareand hardware utilized in a LAN/WAN environment.• Analyze and interpret network device statistics for network performance.• Install applications and Network Operating Systems.• Develop and maintain documentation of all network based services including networkdevice configuration files, network maps, backup logs, and configuration files for Active Directory, network inventory, as well as physical and logical network characteristics for each school facility.• Configure, install, & maintain VoIP & legacy phone systems.• Troubleshoot & provide support for all telecommunications equipment including schoolintercom systems.• Assist with managing & maintaining NHCS infrastructure, including structured cabling.• Repair, maintain, and configure Panasonic security camera systems.• Work in the coordination of vendor services including gathering quotes, schedulingwork, and inspecting jobs. Implement plan for completion.• Assess network and/or communication support work requests daily and develop adaily, weekly, and/or monthly plan that prioritizes all work requests.• Programs used Cisco Identity Services Engine, Cisco Prime, Cisco Unity Connection,Cisco Unified Communications Manager, Ponderosa, SCCM, Active Directory, Google.

Wilmington, North Carolina Area

• Configure and customize equipment and software to accommodate district requirements.• Planned, lead & executed the rollout of a district wide Mobile Device Management solution for 9,000 iOS devices at 44 sites• Test and monitor equipment & software configurations to meet site based needs & to ensure best performance • Supervise Help Desk team, including selection, reviews and task assignments• Interface with Area Technical Coordinators to preserve the iPad replenishment cycle district wide• Collaborated with technical leads to select appropriate ticketing and inventory system for use throughout the organization• Manage workflow changes & school setups to minimize negative impact on individual site testing & instructional time• Transitioned district from Legacy Tokens to Apple School Manager to maximize efficiency of software• Implemented the conversion of all district MacMinis to Apple Caching Servers for optimal network efficiency• Serve as a District Admin for Active Directory, Zoom, Seesaw, Google, SCCM, FileWave, Clever, NCEdCloud, PowerSchool, Canvas LMS, Follett Destiny, ROI & other programs

Wilmington, North Carolina Area

• Collaborated to increase John T. Hoggard High School’s Virtual Learning program from 300 students to over 600 in two years with a 95% pass rate for students• Assisted with the design and implementation of strategies to improve student’s success in online learning coursework • Assisted in the development of district wide curricula to support students in an online learning environment; coordinate Virtual Academy support team meetings

Wilmington, North Carolina Area

• On-boarded, configured & deployed several thousand iOS devices using Apple’s Configuration Utility• Implemented proper profiles, apps, and restrictions to best suit each user• Created profiles according to job title and location of end-user. Purchased apps using Apple's VPP and assigned to end-users• Served as the first point of contact for all technology work requests submitted via phone and ticketing system resolving issues including software, hardware, iOS devices, projectors, telephones, servers and wireless network connectivity

Wilmington, North Carolina Area

• Troubleshot problems with computers and other equipment; assisted users with full utilization of available hardware and software providing a timely resolution• Performed installation of computer software and hardware; maintained complete inventory of computers and related hardware while assisting in scheduling the use of computer labs and other equipment • Assisted staff and students with application development

Bachelor'S Degree, Business Information Technologies Education

Activities and Societies: Dean's List

Associates Degree, Printing Production And Imaging Technology

Activities and Societies: President PPIT Society / Varsity Cheerleading/ Varsity Softball