Front-facing customer support, supervisor of clerical staff, direct report to Director of Department. Duties to Director include: timekeeper, managing bi-monthly payroll; collaborates on personnel issues; settles invoices / billing; posts daily reconciliation transactions; types, proofreads, files, and manages correspondence; organizes meeting materials for boards and commissions managed by the Director; manages record retention in accordance to policy and law; processes Sunshine Law and other legal requests; posts meeting notices on City Calendar; keeps departmental webpage updated with accurate resources; provides training to colleagues and create training resources as needed. SPECIAL PROJECTS: Composed departmental policy and procedures including timekeeping, office etiquette, and overall workflow between staff and clients; redesigned the physical layout and acquired the needed hardware to improve internal workflow and customer service; led internal team to research software shared across five departments, included city-wide communication and software roll-out; created and implemented departmental onboarding and off boarding programs; instituted department record-retention program, including approved destruction of archived records dating back decades; designed department action plan addressing Q12 Gallup Poll results: addition of bi-annual evaluation reviews, supervisory and department meetings; identified and eliminated extraneous fees resulting in 15% savings in communication and equipment needs.

A no-nonsense, personable approach in assisting others buy and/or sell their homes, moving on to the next part of their lives. * Financial acumen in guiding sellers and buyers in marketing and purchasing properties.* Efficient and effective marketing strategies via digital and paper strategies for listing a home.* Persistent and creative methods in locating homes for buyers.* Set system for a step-by-step process for each strategy / method.* Negotiation expertise in contract changes / third party vendors to ensure a fair and honest deal. * A developed network of 40+ mortgage lenders, contractors, real estate attorneys as a referral system for clients. * A working knowledge of policies and procedures by continuing educational courses as well as weekly in-house training. * Relationships that last beyond the initial transaction.

Agile Business Coach for the Team Approach. Implementing results-driven, individually tailored training programs for Team Leaders. Coaching Team Leaders and Individual Agents in the various areas of creating goals, plans of action, branding, client relations, negotiating, communication, team building, and collaboration; tracking the results to improve effectiveness and efficiency.

Designed and presented city-wide compliance training program (LMS – Safety First). Assisted in establishing employee recognition programs to improve city-wide culture and morale. Edited government employee policy manuals (EOP, FMLA, FLSA). Reviewed salary schedules, wage analysis, and job descriptions. Researched compliance training needs via interdepartmental interviews. HRIS (New World) and APT (ApplicantPro) experience.

President of Hawkins Farm Estates HOA- Setting / Running Meetings (4 Closed & 2 Neighborhood)- Arranging / Updating Social Media- Oversee / Administer Quarterly Newsletter- Approve Plan Specifications for Home Improvements (STL County & HOA Indenture)- Organize / Plan Fall Block Party- Organize / Plan / Sponsor Spring Community Yard Sale- Oversee Budget - Oversee Yearly Annual Due Collection

General Music, Grades K-8. (Instituted General Music Curriculum) School / Community Performances, Directed K-3 Annual Christmas Musical, Asst. 8th Gr. MusicalDirector of Bands, Grades 4-8. (Beginning Band, Intermediate Band, Concert Band) Beginning Band (Gr. 4) Intermediate Band (Gr. 5-6) Concert Band (Gr. 7-8) Solo / Ensemble Coordinator & Accompanist (Band & Choir) Public Concerts (school) / Community Performances (Lindenwood Homecoming Parade, St. Patrick's Day Parade, Belleville IL Marathon)Director of Choir (Gr. 6-8)Chair: Belle-Fair Music FestivalWellness Committee, Handbook Committee, Calendar Committee

Choral Director / Accompanist Traditional Protestant Choir Gospel ChoirOrganized / Directed / Accompanied Children's Choir

HS Director of Bands (Marching, Concert, Pep) - 10 Yrs- School / Community / Sport Performances (FB, Soccer, BB)- Marching Competitions (IL - MO)- Organized / Instructed Jazz Program (after school)- Solo/Ensemble/Organizational Contests- District / State Participation by Students- Student participation in St. Louis Youth Symphony & Jazz at the Bistro Educational Programs- Designed/Instructed College Prep: Music Appreciation (Lewis&Clark Community College)- Chartered / Sponsored Tri-M Music Honor Society- Cooperating Teacher for Southern Illinois University - Edwardsville- Organized / Directed Fundraisers (Avg. 4 per year)- Planned / Organized Overnight Trips (Chicago, New Orleans, Disney World, Washington D.C., San Antonio, etc.)- Organized / Conducted Spring Musical Orchestra Pit- Organized / Let Summer Team Leadership Workshops & Music Theory Camps- Composed / Instructed Marching Band Drill & Music Arranger- Piano Accompanist for College AuditionsMS Director of Bands (Gr. 7-8) - 6 Yrs- Instructed Concert Band / Solo & Ensemble / District Contest participants- Designed / Conducted After school Jazz Band & Combo - Organized / Implemented Fundraisers (2 per year)- Community / School Performances- Students participation: IMEA All-District Concert Band / Alton Youth SymphonyBeginning Band Instructor (Gr. 5) - 3 Yrs- Organized / Taught sectionals & Full Band Rehearsal- Student participation in IMEA Solo & Ensemble Contest- School PerformancesGeneral Music Instructor (Gr. K-1) - 1 Yr- Instituted / Instructor General Music Curriculum- Community / School Performances (2 per year)Illinois State Board of Education - Nominee Teacher of the Year (2013)ISBE - Excellence in Teaching Award (2013)

Jr. High / HS Director of Bands - 6 Yrs- Directed Marching, Pep, Concert, Jazz Bands, Chamber, and Percussion ensembles. - Designed the curriculum and instructed a music theory course. - Participated in Organizational Contest/ Solo & Ensemble / Parade & Field Competitions - Reconstructed and implemented the Fine Arts Curriculum for Instrumental Music Grades 6 – 12. - Organized community performances- Chartered / Advisor Tri-M Music Honor Society- Organized HS Band Mentor Program for Jr. High Band- Organized / Planned Overnight Music Festival Trips- Organized / Directed fundraisers (2-3 per year)- Wrote / Instructed drill for Colorguard Team- Piano accompanist: Solo/Ensemble Contest & College AuditionsEmerson Excellence in Teaching Award Winner (1 per District) - 2003