Lori Hyde Email & Phone Number

Chicago, Il, Us

*Served as application expert to develop instructional design upgrades with healthcare technology.*Creation of eLearning for Practice Management, EHR, and Practice Fusion applications.*Developing curriculum and assessments through a variety of methods and support tools.*Ensure projects were executed to set timelines and proactively address potential risks.*Client Retention to interact with clients who needed additional training or support.*Worked across multiple products and applications to develop educational videos, PDF's, and PowerPoints as needed.*Collaborating with cross-functional teams, both internally and externally.

Chicago, Il, Us

Implementation of Allscripts methodology all over the U.S. from configuration training, live support, & post-live follow up.• Serving as application expert to deliver a successful database build for each and every client.• Identifying unique variables within the nuance of the client’s billing to ensure timely payment of claims.• Understanding overall project deliverables to maintain expected project scope of hours provided.• Delivering support to all trained staff members for the life of the project.• Documenting interactions and producing resolutions to any concerns that develop throughout the implementation. • Collaborating with project managers, IT staff, sales, Interfaces, and/or the Solutions team on an as needed basis to ensure client workflows are of best practice and deliver the needed functionality.

Chicago, Il, Us

• Liaise on implementation and Ops calls, resolved any questions with clients and internal staff with strong written documentation and verbal communication to find the best resolution• Assessed all new client databases for discrepancies between the agreed upon setup and the delivered data conversion and ensure the database met clients needs. • Developed database review process and communicated any findings within the review itself to confer with parties involved.• Enrolled providers with Navicure and refiled claims from Navicure website• Acted as reserve support for RCM Claims Manager as well as the Claims team• Multi-tasked with many projects including assisting with roll out of electronic Work Comp claims program, a liaison for RCM managers, and direct client requests requiring strong prioritization and organization skills• Performed as database support on the ZenDesk application working both with internal staff and clients

Analyzed all billing inquiries from patient calls to claims nonpayment issues.• Prepared/filed all appeals for unpaid claims/surgeries, timely follow up with insurance carriers for additional payment• Handled pre-certification processes for surgeries in 2 states, managed payment arrangements for surgeries• Executed collection process from collection letters, calls, and turning patients to outside collection agency• Performed daily charge send/receive, entered charges/encounters for NC and SC locations• Trained any new hires

Chicago, Il, Us

Implemented medical billing software all over the U.S. from configuration training, live support, & post-live follow up.• Successfully implemented 40 clients in the last 6 months. • Simultaneously maintaining deliverables for approximately 10-12 projects.• Trained 5 newly hired co-workers in industry practices and company practices.• Personally requested by clients to work on their projects as a result of excellent customer service provided. Established rapport with clients and built relationships that lasted beyond implementation.• Responsible for devising & maintaining multiple schedules across multiple contracts and deliverables• Personal ratings have maintained from successful, to strong, to exceptional and was promoted in June 2008 & again in November 2011.

Worked as a Billing Specialist posting carrier payments, answering billing calls from patients, maintaining claims validations, bank deposits, and balancing on a daily basis.• Established New Hire Training program where there previously was none. This assisted the existing short-staffed office and decreased billing denials, improving revenue.• Completed monthly site visits with 5 office locations, which brought consistency and a higher level of performance among the offices. • Maintained the EMR (Electronic Medical Records) program for the practice, creating templates for the providers, managing the existing templates for updated diagnosis and procedure codes. This made the billing more consistent & allowed for fewer errors.• Managed staffing schedules for the urgent care location and also worked in Urgent Care as a check in receptionist

London, Gb

• Assisted customers with benefits and claim processing to help them better understand policies covered and how various claims were adjudicated• Assisted physician offices to understand patient benefits. Coordinated authorization information for medicines

Durham, Nc, Us

• Assisted customers with benefits and claim processing to help them better understand policies covered and how various claims were adjudicated• Assisted physician offices to understand patient benefits. Coordinated authorization information for medicines

Marketing

Medical Office Administration

General Studies