Lori Hyde Email & Phone Number

Chicago, IL, US

*Served as application expert to develop instructional design upgrades with healthcare technology.*Creation of eLearning for Practice Management, EHR, and Practice Fusion applications.*Developing curriculum and assessments through a variety of methods and support tools.*Ensure projects were executed to set timelines and proactively address potential.

Chicago, IL, US

• Implementation of Allscripts methodology all over the U.S. from configuration training, live support, & post-live follow up.
• Serving as application expert to deliver a successful database build for each and every client.
• Identifying unique variables within the nuance of the client’s billing to ensure timely payment of claims.
• Understanding overall project deliverables to maintain expected project scope of hours provided.
• Delivering support to all trained staff members for the life of the project.
• Documenting interactions and producing resolutions to any concerns that develop throughout the implementation.

Chicago, IL, US

• Liaise on implementation and Ops calls, resolved any questions with clients and internal staff with strong written documentation and verbal communication to find the best resolution
• Assessed all new client databases for discrepancies between the agreed upon setup and the delivered data conversion and ensure the database met clients needs.
• Developed database review process and communicated any findings within the review itself to confer with parties involved.
• Enrolled providers with Navicure and refiled claims from Navicure website
• Acted as reserve support for RCM Claims Manager as well as the Claims team
• Multi-tasked with many projects including assisting with roll out of electronic Work Comp claims program, a liaison for RCM managers, and direct client requests requiring strong prioritization and organization skills

• Analyzed all billing inquiries from patient calls to claims nonpayment issues.
• Prepared/filed all appeals for unpaid claims/surgeries, timely follow up with insurance carriers for additional payment
• Handled pre-certification processes for surgeries in 2 states, managed payment arrangements for surgeries
• Executed collection process from collection letters, calls, and turning patients to outside collection agency
• Performed daily charge send/receive, entered charges/encounters for NC and SC locations
• Trained any new hires

Chicago, IL, US

• Implemented medical billing software all over the U.S. from configuration training, live support, & post-live follow up.
• Successfully implemented 40 clients in the last 6 months.
• Simultaneously maintaining deliverables for approximately 10-12 projects.
• Trained 5 newly hired co-workers in industry practices and company practices.
• Personally requested by clients to work on their projects as a result of excellent customer service provided. Established rapport with clients and built relationships that lasted beyond implementation.
• Responsible for devising & maintaining multiple schedules across multiple contracts and deliverables

• Worked as a Billing Specialist posting carrier payments, answering billing calls from patients, maintaining claims validations, bank deposits, and balancing on a daily basis.
• Established New Hire Training program where there previously was none. This assisted the existing short-staffed office and decreased billing denials, improving revenue.
• Completed monthly site visits with 5 office locations, which brought consistency and a higher level of performance among the offices.
• Maintained the EMR (Electronic Medical Records) program for the practice, creating templates for the providers, managing the existing templates for updated diagnosis and procedure codes. This made the billing more.
• Managed staffing schedules for the urgent care location and also worked in Urgent Care as a check in receptionist

London, GB

• Assisted customers with benefits and claim processing to help them better understand policies covered and how various claims were adjudicated
• Assisted physician offices to understand patient benefits. Coordinated authorization information for medicines

Durham, NC, US

• Assisted customers with benefits and claim processing to help them better understand policies covered and how various claims were adjudicated
• Assisted physician offices to understand patient benefits. Coordinated authorization information for medicines

Marketing

Medical Office Administration

General Studies