Lori Ingoglia Email and Phone Number

• Collaborated with customers including learning their business processes and gathering requirements to create systems that improved cycle times, accuracy, provided more visibility to management, standardized the process and reduced single point failures primarily in the Supply Chain Domain.• Created a variety of specifications for the programming team including data flow, UML based diagrams, process flows, and user interface mock ups. Also made sure all requirements were verifiable.• Designed data models including developing look up table data and interface specifications.• Developed system level tests (black box) in Quality Center and executed them to perform system level certification before systems and later updates were installed in the production environment.• Developed and presented User Training to customers after system was installed.• Managed a variety of projects including producing and managing schedules, resources and risks and coordinating with other stake holders. • Developed and Presented presentations to all levels of management both in IT and in Customer organizations showing project status and in some cases technical details.• Developed reports (formal and adhoc) using SQL and other database query languages to collect metrics on cycle time and quality and do basic data analytics (i.e. use data to determine target price for buyers based on historical purchases)• Production Support Lead including following up and determining root causes for all system failures, implementing failure recovery procedures, correcting user data problems, and monitoring all interfaces.• Participated in all aspects of the software development lifecycle including deployment, configuration management and end user training. Trained in Agile and CMMI methodologies.