Consult with managers to understand staff requirements and specific job objectives. Leverage online recruiting resources and in-house recruitment efforts to identify and hire the best candidates.Screen and refer qualified candidates to hiring manager to interview.Coordinate quarterly onsite career fairs to recruit new talent for contact center positions.Manage the presentation, selection, offer, negotiation, closing and administrative components of hiring.Organize background screens, reference checks, travel and lodging for applicants when necessary.Conduct new hire orientations covering company overview, policies, and benefits review.Expertise with recruitment platforms Peoplefluent and Workday.Maintain current knowledge on applicable laws, regulations, and trends in recruitment.

Managed the recruitment process for exempt and non-exempt positions by sourcing candidates, interviewing, and leading managers in making qualified decisions.Led on-boarding orientation process for new hires.Served as employee liaison for HR concerns by communicating employee issues to general managers and the executive team. Led HRIS initiatives, reported and analyzed data, and ensured accuracy of data.Project coordinator for semi-annual evaluation process, employee survey, employee health fair, online company store, 360 reviews, and other HR- related projects.Developed training materials and conducted management training on HR- related topics.Served as the liaison between immigration legal counsel and employees with immigration needs. Oversaw the filing of all H-1B, EAD, and Green Card cases.Reviewed requests from managers to terminate employment. Assisted managers in the termination process.Represented the company at job fairs and other recruiting events.Coached managers on issues relating to employee development and discipline, employment law and compliance, and conflict resolution. Managed FMLA.Served as internal administrator for company’s 401(k) plan.

Managed all aspects of assigned accounts from an operations perspective and served as primary contact to the client and internal departments.Worked across business functions including IT, Operations, Finance, to support client initiatives. Developed working relationships with existing and future service partners; negotiated needed rate/contract changes and improved performance of existing service networks to better meet the needs of the customer’s experience.

Managed personnel to ensure corporate and client goals are met.Managed the call floor for handling call escalations and monitored employee behaviors and schedules to maintain high levels of employee utilization.