 Phones, Take orders via Phone, Fax , e-mail Pricing, margins, and sale pricing, customer discounts Issue Credits, RGA’s when needed Resolve Customer Issues Assist Sales Staff

CALL CENTER. CUSTOMER RELATION, ASSISTANCE TO CONSUMER IN SERVICE ISSUES

Resolved Customer issues in retaining parts for air compressors using phone, internet and SAP, as 400.Placed orders for partsEnsured payments to prevent delayed delivery

Serviced up to12 major accounts, made sure of timely deliveries via truck or rail. I assisted scheduling utilizing SAP system to ensure timely delivery of products for my customers, as I was in constant contact with all accounts on a weekly basis It was required to stay in contact with production foremen as well as Quality Control to keep updated on schedules for products so I may ensure Customers that their order will be on time. I also worked with accounting to keep aware of any credit issues that may arise and inform my contacts if there were any issues that may delay delivery. Support sales reps in opening new accounts and upgrading existing service.Quickly and effectively solve customer challenges.Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Worked with service centers and Customers to ensure timely service issues. Experienced using AS400 and JD Edwards programs for complete Customer records for Warranty.Exceeded in technical abilities.

Maintained excellent Customer RelationsExcelled in problem-solving and trouble-shootingSolid Computer Skills using AS400, MS Access and Word 2007Assisted in creating the “Gold “program for all New Gulf Stream Customers, it is still in effect today.

Import and Export chemicalsCustoms interactions to ensure prompt shipmentsHazmat certifiedAll aspects of shipping, tracking shipments either US or overseasMicrosoft Word, Excel, QuickBooks accounting Customer Service Accounts, ManagementOrder processing via mail, e-mail , EDI and in person