Work in a multi-tiered environment including Windows servers & desktops, mobile and tablet platforms.Monitor all operating systems, networks, job schedules and database management systems as well as data center environmental performance and security.Monitor and control computer systems following procedures and processes to ensure availability and reliability of business processing.Execute event correlation to ensure the proper resources are brought to bear on issues and problems.Ensure critical applications are available by agreed service level times and escalate if required.Provide initial escalation and communication point for critical and disruptive issues.Control job schedules and monitor processing flows to complete nightly business batch processing.Work with large printing systems & procedures around check handling; provide physical security around financial, compliance, & process printouts.Manage and control incident handling; accurately decide when to involve others based on criticality, impact and skill assessment.Identify system problems, take corrective action as needed, and refer more complex problems / issues to second-level support groups, following all established escalation procedures.Handle customer issues professionally and responsibly – manage emotional responses appropriately and work to diffuse tense situations.Manage computer job scheduling, exception handling, and event resolution.Knowledge of a variety of operating systems and tools.Diagnosing and troubleshooting system problems in a complex heterogeneous systems environment.Experience with diagnostic, monitoring, job scheduling, & problem management tools.