Lori Lear Email & Phone Number

Clinton, Ontario, Canada

Clinton, Ontario

-Participated in several successful residential renovation projects from project concept to completion.- Effectively managed customer relationships resulting in a significant number of repeat customers.- Completed financial management activities including purchasing, accounts payable, and accounts receivable.- Successfully transitioned from residential renovations to property management focus

Waterloo, Ontario

- Led information technology teams responsible for infrastructure, applications, computer operations and security- Oversaw budget and planning activities for an $80M IT department budget- Improved focus on business and technology alignment through the creation of technology strategies and road maps- Participated as a key stakeholder and change agent in the successful implementation of several IT-initiated improvement projects

Waterloo, Ontario

- Drove cultural transformation in the Information Technology Services department through the implementation of the human-resource focused Resource Management Practice- Introduced formalized human resource management processes to a department of 300 Information Technology employees with a focus on Performance Management, Talent Management and Employee Relations

Waterloo, Ontario

- Successfully developed and implemented communication plans and coordinated training plans for stakeholders affected by strategic initiatives.- Researched and implemented change/transition management methodology for the organization.- Developed and delivered in-house change management training sessions to heighten awareness of the importance of change management.- Defined and implemented a corporate recruitment and selection strategy.

Mississauga, Ontario

- Managed the "Model Branch" project that included the creation and implementation of the new claims call centre. Project included the development of a new organizational structure, operations philosophy, process design, development of new roles, facilities design and telephone technologies. - Participated in the development and facilitation of a month-long training program. - Tracked call centre performance to service goals, file quality goals and development goals using a balanced scorecard approach.- Successfully implemented ongoing process improvements resulting in significant increases in service level during the first six months of operation.

London, Ontario

Stratford, Ontario

Stratford, Ontario

Stratford, Ontario

Zurich, On

Bachelor Of Science (B.Sc.)

Human Resource Management Diploma