Lori Leeper's Location
Greater Philadelphia, United States, United States
Lori Leeper's Contact Details
Lori Leeper work email
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Lori Leeper personal email
n/a
Lori Leeper phone numbers
About Lori Leeper
Foundation Certificate in IT Service Management
Lori Leeper Work Experience Details
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Director, It Service ManagementAnewhealth Mar 2023 - PresentSuccessfully designed, developed, and implemented ITSM processes for Change, Major Incident, and Problem Management. Built and created performance metric reporting for driving continuous process improvements ensuring successful results…Drive process governance for ITSM. -
Director, Change ManagementAnewhealth Mar 2021
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Major Incident ManagerAegon Jun 2015 - Mar 2021The Hague, South Holland, Nl -
Lead It Service Delivery AnalystTransamerica Life & Protection Feb 2010 - Mar 2021Increase responsibilites to include Problem Management Process. Successfully wrote, developed, trained, and implemented the ADMS Problem Management Process. Participated in several Interal and External Audits.• Leads assessments, documents findings, identifies gaps, measures maturity and makes recommendations for improvements to IT service processes based on best practices and industry standards. • Lead the development of the Problem Process which involves overseeing the process to ensure tasks are executed as defined.• Lead effective Problem Meetings to identify root cause analysis which involves coordination of multiple teams and identifying investigative tasks.• Keep team well informed of changes within the organization.• Participate in critical day to day resolution of complex issues related to availability issues.• Mentoring and coaching all analysts to guide and ensure that our processes are understood.
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Service Delivery AnalystAegon Direct Marketing Feb 2007 - Feb 2010Baltimore, Maryland, UsSuccessfully wrote, developed, trained, and implemented the ADMS Change Management Process. Lead the Service Delivery team during the Remedy Upgrade Project. • Ensure that proposed changes can be delivered according to the agreements, specifications, and plans.• Responds and acts on upper-management direction• Resolves and/or escalates issues in timely fashion.• Developed strong internal and external customer relations.• Mentoring and coaching all technicians to work and grow cooperatively in a team environment.• Delivers engaging, informative, well-organized training presentations.• Understands how to communicate difficult/sensitive information tactfully.• Performs other duties as assigned. -
Senior Desktop Support EngineerAegon Direct Marketing Feb 2005 - Feb 2007Baltimore, Maryland, UsSuccessfully participated in the upgrade and rollout of WindowXP and SMS Applicaton Package Deployment. Developed a software Life Cycle process which includes documenting current software versions; SMS Package builds using workstation configuration standards. QA testing; receiving user signoff; production elevation; and documenting obsolete software. This effort was crucial to delivering on a key project initiative.• Ability to operate across multiple projects concurrently and assume the responsibility for the appropriate technical and architectural implementation of projects. • Providing computer support services both for software and hardware for an organization’s employees • Testing of computers and ensuring that computer systems are functioning properly. • Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s) • Help in examination of network servers equipment and maintenance • Maintenance and upgrading of computer systems or offering recommendations on upgrades needed • Networking and connecting computers within the same organization to enhance communication • Responsible for ordering or buying of computer systems that are required or alternatively, working in close liaison with the purchasing and supplies department. This is after carefully assessing the computer needs in the organization • Carrying out other duties as you may be requested by management • Maintaining other computer peripheral devices such as printers and solving printing problems if they arise • Coordination of computer maintenance with other Information Technology professionals such as Network Operations staff
Lori Leeper Skills
Software Documentation
Sdlc
Servers
Service Delivery
Change Management
Disaster Recovery
Management
Bmc Remedy
Business Analysis
Testing
It Service Management
It Management
Sharepoint
Networking
Technical Support
Visio
Quality Assurance
Crm
Oracle
Lori Leeper Education Details
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Immaculata University
Frequently Asked Questions about Lori Leeper
What company does Lori Leeper work for?
Lori Leeper works for Anewhealth
What is Lori Leeper's role at the current company?
Lori Leeper's current role is Director, IT Service Management.
What is Lori Leeper's email address?
Lori Leeper's email address is lo****@****ica.com
What is Lori Leeper's direct phone number?
Lori Leeper's direct phone number is +148443*****
What schools did Lori Leeper attend?
Lori Leeper attended Immaculata University.
What skills is Lori Leeper known for?
Lori Leeper has skills like Software Documentation, Sdlc, Servers, Service Delivery, Change Management, Disaster Recovery, Management, Bmc Remedy, Business Analysis, Testing, It Service Management, It Management.
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