Responsible for a Client Service team that delivers high quality, efficient service. • Lead team to directly support key sales related initiatives and revenue retention. • Improve client retention, achieve operating/margin targets, and exceed client satisfaction. • Improve Gallagher’s value to our clients and prospects. • Nurture a culture of performance and continuous improvement. • Demonstrate high level of professionalism in all interactions with clients. • Share information, resources, and… Show more Responsible for a Client Service team that delivers high quality, efficient service. • Lead team to directly support key sales related initiatives and revenue retention. • Improve client retention, achieve operating/margin targets, and exceed client satisfaction. • Improve Gallagher’s value to our clients and prospects. • Nurture a culture of performance and continuous improvement. • Demonstrate high level of professionalism in all interactions with clients. • Share information, resources, and best practices to advance the goals of the team. • Mentor Client Service team through continuous learning, transparent feedback and strong talent development. • Use Gallagher's technology to improve productivity and quality. • Effectively project manage multiple competing priorities. Show less

As a Client Service Manager for Commercial Accounts I am responsible for the following. Taking a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner. Securing existing business and drive the sale of additional services and lines of coverage. Nurturing relationships with the client organization all levels with the organization. Guide team members in addressing a client’s risk management needs through… Show more As a Client Service Manager for Commercial Accounts I am responsible for the following. Taking a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner. Securing existing business and drive the sale of additional services and lines of coverage. Nurturing relationships with the client organization all levels with the organization. Guide team members in addressing a client’s risk management needs through consultative conversations. Mentoring Client Service team members through continuous learning, transparent feedback and strong talent development. Conducting periodic audits to ensure compliance to standards and service level. Maintaining accurate client and policy data and documents within Gallagher systems. Using Gallagher's technology to improve productivity and quality. Effectively manage multiple competing priorities. Show less

As Commercial Lines New Business Placement Specialist I am responsible for the new business process from submission to policy issuance. This includes preparing submissions and ensuring all pertinent data and supplemental applications are complete, determining which carriers are best for You each risk, submitting quote requests to carriers, reviewing and tracking quotes, determining the best carrier for the prospect, preparing proposals, ordering policies and processing polices after they have… Show more As Commercial Lines New Business Placement Specialist I am responsible for the new business process from submission to policy issuance. This includes preparing submissions and ensuring all pertinent data and supplemental applications are complete, determining which carriers are best for You each risk, submitting quote requests to carriers, reviewing and tracking quotes, determining the best carrier for the prospect, preparing proposals, ordering policies and processing polices after they have been issued. In this position I am also responsible for new business reports, producer reports, company reports and goal reports. I also maintain and update the company webpage and articles. Show less

As Campus Access Specialist I am responsible for the access needs of students, faculty, and staff. This includes scheduling buildings, issuing keys, and adding ID card access. Likewise, when someone is no longer affiliated with the college I make sure that all access has been removed and access items collected. I am responsible for periodically reviewing all student and employee access. In this position I am also responsible for the following projects: performing hard key audits… Show more As Campus Access Specialist I am responsible for the access needs of students, faculty, and staff. This includes scheduling buildings, issuing keys, and adding ID card access. Likewise, when someone is no longer affiliated with the college I make sure that all access has been removed and access items collected. I am responsible for periodically reviewing all student and employee access. In this position I am also responsible for the following projects: performing hard key audits, completing a hard-key inventory, and cleaning up all employee key records. Since starting this position, I have created and updated the employee handbook, student handbook, and created a project tracking spreadsheet. I am also responsible for overseeing and scheduling student workers. Show less

As Commercial Lines New Business Placement Specialist I am responsible for the new business process from submission to policy issuance. This includes preparing submissions and ensuring all pertinent data and supplemental applications are complete, determining which carriers are best for each risk, submitting quote requests to carriers, reviewing and tracking quotes, determining the best carrier for the prospect, preparing proposals, ordering policies and processing polices after they have been… Show more As Commercial Lines New Business Placement Specialist I am responsible for the new business process from submission to policy issuance. This includes preparing submissions and ensuring all pertinent data and supplemental applications are complete, determining which carriers are best for each risk, submitting quote requests to carriers, reviewing and tracking quotes, determining the best carrier for the prospect, preparing proposals, ordering policies and processing polices after they have been issued. In this position I am also responsible for new business reports, producer reports, company reports and goal reports. I also maintain and update the company webpage and articles. Show less

As the Receptionist I was the first contact for all customers whether over the phone or in the lobby. I also sorted, activitied and distributed all mail as necessary. In this position I also supported the Commercial Lines department with proposals, policy processing, MVR reports and downloads. I also managed several projects including our annual golf outing, calendar, Christmas card mailings, and the complete redesign of our company website.

As the office assistant I was responsible for publishing the weekly bulletin, monthly calendar, and liturgical schedules. I also performed book keeping/accounting functions including paying bills, payroll, monthly reports and weekly collections. I maintained and updated all member and sacramental records. In addition I handled all other normal office duties including answering phones, typing letters, monitoring emails/fax and filing.

My husband and I decided that if we were going to have children it was very important to us that one of us stay home with them during their developmental years. As a woman there are certain benefits that I had to offer that a father could not. During this time I tried to stay involved in the community by volunteering and some part time work.CCWAM (Catholic Commission of Wayne, Ashland & Medina County (2002 - Present)As a representative of the St. Stephen Church I am a liaison… Show more My husband and I decided that if we were going to have children it was very important to us that one of us stay home with them during their developmental years. As a woman there are certain benefits that I had to offer that a father could not. During this time I tried to stay involved in the community by volunteering and some part time work.CCWAM (Catholic Commission of Wayne, Ashland & Medina County (2002 - Present)As a representative of the St. Stephen Church I am a liaison between the CCWAM and the church regarding all Social Justice issues that are currently being supported by the local and diocesan group. Each year I also coordinate all mailings, flyers and reservations for our annual fundraiser in addition to working at the event.Ladies Guild, St. Stephen Church (2002 - Present)As a member of St. Stephen Ladies Guild I have held several positions including President, Vice President, Treasurer and Secretary. These positions include a variety of tasks such as book keeping, paying bills, deposits, monthly reports, organize meeting events, publishing an annual schedule, meeting minutes and coordinating church events sponsored by the Ladies Guild.Room Mom, Northwestern Elementary School (2006 - 2009)As a Room Mom I volunteered weekly in the classroom, organized & published a class book and assisted at class parties. Show less

As a Buyer Analyst I was responsible for all material acquisition and production scheduling. This included determining order quantities, purchasing lead times, and cutting purchase orders. I also placed production orders to the plant and followed up on all orders to ensure timely completion. I was responsible for any special production parts and fulfilling all customer orders on time.

As the Product Specialist for Steering & Drive Systems I was responsible for managing the Steering & Drive Systems product line. This included the annual review and update of all product plans and forecasts through the use of competitive benchmarking and review of past sales and supplier part availability. Meeting sales goals and objectives was supported by developing dealer/distributor catalogs, promotional materials and promotions/competitions. I managed and coordinated these activities… Show more As the Product Specialist for Steering & Drive Systems I was responsible for managing the Steering & Drive Systems product line. This included the annual review and update of all product plans and forecasts through the use of competitive benchmarking and review of past sales and supplier part availability. Meeting sales goals and objectives was supported by developing dealer/distributor catalogs, promotional materials and promotions/competitions. I managed and coordinated these activities and publications with the advertising group. All these activities were completed while maintaining and tracking all budget items for the product line. Show less

In the Marketing/Planning department I assisted the marketing specialists in future model planning by creating and analyzing competitive comparisons and customer needs through the use of graphs, charts and spreadsheets.

As a District Sales Manager I was responsible for meeting the weekly sales objectives. I worked closely with dealers advising them on inventory, promotional activities, and incentives. In conjunction with each dealer I conducted sales forecasting and set monthly and yearly sales objectives. I worked with fellow District Mangers to develop and administer special Branch sales promotions and incentives.As a District Service Manager I worked with dealers to maintain and improve warranty… Show more As a District Sales Manager I was responsible for meeting the weekly sales objectives. I worked closely with dealers advising them on inventory, promotional activities, and incentives. In conjunction with each dealer I conducted sales forecasting and set monthly and yearly sales objectives. I worked with fellow District Mangers to develop and administer special Branch sales promotions and incentives.As a District Service Manager I worked with dealers to maintain and improve warranty expenses, customer satisfaction ratings, comebacks, campaign completion, and training standards. I was responsible for assisting dealers with customer cases and vehicle repairs. I approved all goodwill claims, and negotiated with customers on BBB cases, buybacks, tradeouts, and other customer satisfaction situations. I monitored dealer Fixed Operations and performed audits as necessary.As a Customer Assistance Specialist I took customers calls, answered letters and assisted in the repair of customer vehicles, and authorized goodwill adjustments related to dealer service concerns. I worked as the administrator of the Customer Retention Certificate Program which included entering customer cases, issuing customer retention certificates and processing credits to dealers. I was in charge of a special project that analyzed and compared departmental queue times and goals. Show less