Lori H. Email & Phone Number

Brunswick, Maine, United States

The Festival’s mission, to provide young musicians opportunities to study with world-class artists and to provide audiences with classical music performed to the highest artistic standards.• Supporting admissions • Communications • Performance preparations • Managing box office sales • Concert marketing

• Small business policy development • Customer Relationship Management (CRM) software utilization • Licensing • Branding: website, logo, commercial video content development, flyers • Team communication system set-up • Intake forms • Creation of Employee and Company Handbooks • Meeting minutes •

• Customer Service • Determine eligibility for programs • Engage customers • Fulfill qualified applications • Process certified record requests • Compliance tracking • First point of contact via phones, email and face-to-face • Diligent attention to detail • Maintain accurate documentation • Onboarding for staff for security systems compliance and renewals • Maintain financial accounts • Calendaring • Monitor case status/conditions • Calendar and facilitate scheduling appearances via virtual Zoom meetings and in-person meetings • Experience with Tyler Technologies software • Maintain confidentiality •

• Public relations • Membership campaigns • Process member applications • Community liaison • Membership development • Policy development • Meeting minutes • Board meeting reports •

Dispatcher April 2007 - December 2007Records Specialist December 2007 - June 2012• High volume calls for emergency and non-emergency services • Prioritization • Multitasking • Accurate documentation • Transcription • Provide excellent customer service • Utilize software to track cases, evidence and classify reports • Process inquires • Case distribution • Daily entries, inquiries and clearances in Law Enforcement Data System (LEDS) and National Criminal Information Center (NCIC) database • Navigation through Oregon Justice Information Network (OJIN)Graduated from Oregon Department of Public Safety Standards and Training Academy • Certificate received 2007• Telecommunications • team building • professional standards and ethics •

Ashland, Oregon, United States

• Outreach, networking and promotions• Responsible for member services• Served as initial point of contact for membership inquiries• Maintaining database of contacts, business members, to include differentiating business types and levels of membership• Assist with marketing, promotional workshops, growth and development of business directories

Jackson County, Oregon, United States

• Client intakes and interviews • Establish rapport • Interagency and outside agency collaboration and referrals • Remote clinic operations • Utilize screening tools • Determine program eligibility for participants • Perform assessments and track progress • Goal facilitation • Customer service • Data entry • Provide individual education and group classroom instruction • Certify program participants • Issue program vouchers • Provide referrals

Research Assistant In The Field Of Speech, Language And Hearing Sciences

Earned clinical hours, facilitated teleconferences, gathered data, measured performance in individual & group sessions.

Bachelor Of Science (B.S.), Communication Disorders Sciences And Services

Earned Bachelors of Science; Minored in Psychology; Clinical work developing measurable outcomes and documentation of performance.

Certificate, Basic Academy- Telecommunications

Telecommunication emphasis; Team building; Professional standards & ethics