Business Analysis - Retirement Plan Services

(Formerly SunGard)• Worked directly with Senior Developer, performing OmniLink web driver unit, functional, regression, system integration and QA testing for each sprint using SOAP UI during development of Client’s proprietary retirement plan website.• Created internal and external training procedures for Omni users• Maintained library of baseline test cases to track development history• Managed and maintained test plans in three test environments for internal and external developers and test teams• Performed smoke testing following each release deployment to test and production regions• Troubleshooting and resolution of client bug reports• Participated in conversion mapping of client’s database systems from Relius feeds to various • Omni object data elements in accordance with FIS Best Practices• Co-created Data Element Dictionary for recommending and maintaining User Defined Fields• Interpreted and mapped client’s business provisions into Omni business requirements for HCEs, DC, DBen, Non-Qual and ‘Hybrid’ plans• Created and submitted XML Action Documents for web page development according to client’s business requirements• Created style guide reference document to capture client’s webpage standards• Created webpage mock-ups for client sign-off during development process using XML and Microsoft Paint• Participated in Action Document peer review (SCRUM sessions) with fellow developer• Demonstrated web flow to client following development to obtain sign-off for capturing business requirements.• Served in multiple testing roles for the testing of a client’s new rollout of OWS web product, including mobile device functionality

· Scheduled and conducted business planning sessions with IT business analysts, project managers and businesssponsors to define integration project requirements.· Scheduled and conducted scope review sessions to ensure that all aspects of initial planning sessions werecaptured in business requirements.· Gathered and wrote business requirements for changes to legacy systems.· Worked with business and IT groups to define changes needed to support new system functionality.· Developed subject matter expertise related to system functionality and impacts to peripheral systems for eachproject assigned.· Reviewed previously documented requirements to identify potential gaps/issues. Supplement and/or developnew documentation from newly identified requirements.· Lead business users through issue resolution and future state process definition.· Documented future state process flows, including use of UML and creation of web page and form mock-ups.

· Synchronization of data in Legacy and OmniPlus systems prior to and following conversion.· Performed indicative data updates as a result of multi-system participant data research.· Research, analysis and transactional processing updates of institutional stale-dated checks.· Performed special projects at request of team leader

· Developed and updated Omniscript scripts to resolve retirement plan processing issues.· Created adhoc reports at request of client via internal service requests.· Assisted with multi-system source and fund additions during high volume year-end processing.

· Provided second tier internal support for the Company's retirement plan website and IVR system utilizingSunGard software products, specifically, OmniPlus recordkeeping system on Unix Platform.· Performed development and enhancements of new product features utilizing SunGard IVR based products.· Assisted in planning and delivery of SDLC implementation projects.· Analyzed and understood the user requirements for the existing system.· Served as liaison between project managers and sales team in constructing project plans.· Understood the requirements requested by stakeholders, prioritized them and worked on the requirementsaccordingly.· Conducted meetings with various cross functional teams to understand how the changes made to the existingsystem will have an impact on other functional areas.· Participated in development and enhancement projects as needed utilizing change control methodologies.· Interacted with user groups to provide training, resolve questions, assess user needs, and recommendchanges.· Prepared specifications for system changes and/or systems testing. • Provided technical assistance inidentifying, evaluating, and developing systems and procedures that were cost effective and met businessrequirements

· Performed development and enhancements of new product features utilizing SunGard Web and IVR basedproducts.· Provided resolution of production issues on retirement plan websites and IVR.· Developed Use Cases and utilized UML.· Developed on-line materials for client training on new products.· Created comprehensive online User Guide for client use.· Participated in client presentations.· Collected business requirements from client elicitation and created mock-ups for client review.· Performed analysis, testing and documentation of software functionality.UMB

· Primarily responsible for updating/adding code within the division’s recordkeeping system, enabling each clientto customize their company's retirement website· Provided troubleshooting and resolution for all testing issues discovered during system conversion process.· Set up test scenarios and performed test scripting.· Tested Web and VRU systems accessible to clients following completion of system conversion in BETA and UATenvironments.· Performed Manual testing using test scripts to model client usage.· Performed Unit, Integration, System, Regression, Functional, and Performance testing.· Created customized system reports to provide clients with retirement plan data.